Buenos Aires, Buenos Aires
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
As an experienced Infrastructure Support professional, your relentless dedication to innovation will have a positive ripple effect on both innovation and the people who make it. You’ll put your experience to work across the board, leading an incredibly talented team in areas like Change Management, Incident and Problem Management.
You’ll be responsible for management communication and client relationship management. You’ll use your critical thinking skills to establish the team’s functional goals and set priorities and objectives that align with our overall strategy. You’ll oversee areas like incident management, change management, impact identification, management communication, Risk and Controls, client relationship management, service improvement, discovery/gathering/documenting of business needs and data and requirements. You’ll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.
In this role you will be expected to act as a primary customer interface for day-to-day issues and queries around the ESX estate and VMware offerings. You are responsible for coaching and mentoring less experienced team members as well as leading root cause analysis meetings as part of process and environment improvements. You will also be working closely with peer teams to deliver high availability and optimum performance for our customers.
This role requires a wide variety of strengths and capabilities, including:
- BS/BA degree or equivalent experience
- Expertise in service, functional area or Infrastructure supported and interdependencies
- Technological, Organizational and/or Operational Change Management
- Advanced knowledge of risk and controls landscape, ensuring company-wide standards are met
- Ability to set and drive the business' strategic direction to deliver technology that meets internal and external needs
- Knowledge of financial control and budget management
- Enterprise class experience as a VMware ESXi system administrator in a large scale high availability environment
- Experience administering CISCO Unified Computing System (UCS)
- Advanced understanding of Unix, Linux, and Microsoft Windows
- Be familiar with the VMware vCOPS and vROPS toolsets
- Proficient with Python and/or Powershell
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
