Requisition ID: Work Area: Customer Service and Support
Expected Travel: 0 : 100
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
DUTIES AND RESPONSIBILITIES
Consult customers on integration options and recommended processes
Advise customers on creative and flexible solutions to speed integration and ultimately transactions to drive their business
Lead and facilitate customer integration sessions to identify and document customer requirements
Lead regular scheduled meetings to ensure project status is tracking as planned
Coordinate and manage testing process with customer from engagement to deployment
Assist in resolving issues
Lead and influence resources that impact success, including management of and delegating tasks to resolve issues to other teams/individuals when necessary
PREFERRED QUALIFICATIONS
Driven individual that challenges internal and external customers to provide timely follow up to improve cycle times
Superior communication skills, both written and verbal, with a willingness to pick up the phone when email isn't getting the job done
Strong understanding of how document flow and data translation occurs between SAP systems and other business applications
Understanding of the functional processes
Understanding and exposure to EAI, Middleware, and other integration tools
Ability to adapt support style to align with the technical capabilities of the customer
BASIC MINIMUM QUALIFICATIONS
Bachelor's degree
Minimum of 5 years of experience in SAP Consulting
Ability to compile status of all projects and provide regular reports to Management
Ability to work in a multi:functional team environment and influence others that impact success
Experience creating and delivering presentations on project related work to team members, management, and customers
Flexibility to adjust regular business hours to the needs of global customers
Strong technical and customer facing experience
Experience SAP ERP, ABAP, and SAP NetWeaver PI, SAP Cloud Platform Integration Services
Up to 100
travel
SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e:mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case:by:case basis.
Additional Locations:
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