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Intern, Order To Invoice For Education Services

Intern, Order To Invoice For Education Services
Empresa:

Sap


Detalles de la oferta

Requisition ID: 268217Work Area: FinanceExpected Travel: 0 - 10%Career Status: StudentEmployment Type: Intern
COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
ROLE DESCRIPTION:As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you learn and grow from.
Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe. Executes operational (including transactional) tasks independently and deals with customers' queries. Gains a good knowledge of standard processes and related transactions, remaining customer centric at all times while looking for continuous improvement.
This role within the team is responsible for executing daily operational tasks within the O2I Education department and interacting with both internal and external customers. The successful candidate will gain a good knowledge of standard Education processes, SAP system as used in the daily tasks and will contribute to the team spirit as well as customer satisfaction. The role reports to the O2I Education Finance Operations Manager.
EXPECTATIONS AND TASKS:
First level query and complaint management via Hotline and Ticketing System.
Handling incoming calls, striving for excellent answered calls ratio
Booking processing, control and maintenance for SAP Trainings (trainings schedule and participants registrations).
Processing course registrations for SAP Education products
Course creation, maintenance and cancellation
Invoicing, issuing cancellations and credit notes
Close cooperation and communication with external and internal customers
Training registration assistance for internal and external customers
Weekly and monthly internal monitoring and reporting
Preparation of period close
Reporting Activities
Continuous process improvement
General Administrative Tasks
WORK EXPERIENCE:
Experience & Ability in Customer Service is a plus
Experience working within a finance related field is an advantage
Experience with SAP system is an advantage
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
Education Requirements:
Must be a University student currently enrolled, graduating end of 2021 or onwards
Business or accounting education is an advantage
Language Requirements:
Minimum upper-intermediate written and spoken English
Minimum upper-intermediate written and spoken German
Solid problem -solving skills, Multitask & Detail oriented profile needed.
Excellent customer service attitude
Ability to keep up with fast changing environment
A strong will to deliver excellent quality
Continuous improvement of technical skills and efficiency
Good command of MS Office (Excel, Word and Outlook)
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: ********** or **********, APJ: **********, EMEA: **********).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Requisitos

Intern, Order To Invoice For Education Services
Empresa:

Sap


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