We are looking for an IT Support Analyst to join our Buenos Aires team. For this level role, we’re not looking for a director but for a doer: a hands-on employee who hustles and helps keep our Monks and Machines up and running.In this role you will: Be responsible for installing and configuring all computer hardware, software, networking systems and printers across our BA offices, repairing and replacing equipment as necessary. Provide first-line support for troubleshooting, and set up new colleagues in a flash, handling incoming issues and requests from our BA Monks, Contribute to making sure that your 1,000 colleagues across 14 international offices can collaborate to craft cool stuff for the leading agencies and brands. Manage user accounts and look after our printer network (even digital production can’t do without toner and paper). Be responsible for managing, monitoring and reporting on all security processes and policies relating to our special (secret) project rooms to ensure we’re in compliance. Requirements For this level role, we’re looking for what they used to call a whizkid: someone who is keen and eager to look after our IT in BA. You’re fluent in English and IT lingo. Handling incoming issues and requests from our BA Monks, you’ll provide first-line support for troubleshooting, and set up new colleagues in a flash. You’ll occasionally also offer a helping hand to our other colleagues in North and South America via our ticket system, or simply through Slack. You contribute to making sure that your 1,000 colleagues across 14 international offices can collaborate to craft cool stuff for the leading agencies and brands, assisting remote network engineers by providing hands-on support when needed. As an all-round troubleshooter, you can support Windows, Linux and Mac. You can provide application support for all kinds of software packages and are all too familiar with plugins, patches and drivers. As a true IT support employee, you have the inexplicable capacity to fix problems simply by looking at the allegedly malfunctioning device. Next to the Magic Restart, you know how to solve more complex oddities in the workings and settings of networks and applications. Setting up new workstations is hardly work for you: you always think ahead so that new Monks have everything they need to get started, even if it wasn’t part of the to-do list. Constantly exploring new IT territories, you’re so eager to learn on the job we don’t even have to tell you. About MediaMonksWorking at MediaMonks is arguably the coolest thing to do right now. You’ll be joining a highly ambitious company on a global mission to become the best (and most humble ;-) ) production partner in any field and market, while enjoying a one-of-a-kind company culture.If you meet and exceed this profile, stop playing on your phone and send us your best application so far. Please be attentive to the requirements and accompany your application with a custom cover letter detailing why you’re the right Monk for the job.At MediaMonks we are an equal opportunity employer committed to building a respectful and empowering work environment for all our people. Here you will find a place to express yourself freely along with professionals who respect and embrace diversity in all its forms. We want every person who joins our team to feel free, real, and safe in their plurality. Join this amazing team.
