ITS Product Owner
Job Description
The Product Owner is responsible for maximizing product value by articulating and prioritizing the product features for a cross-functional delivery team to develop. The Product Owner ensures the right product is built by the product team in the most efficient manner. They work in an open, collaborative, and approachable manner with the product team to inspire optimal solutions that solve customers’ problems and challenge the team to find the smartest, most efficient solutions.
Essential Accountabilities
- Works closely with Global Program Manager – Consumer Services to define product features according to product vision, roadmap, and strategy.
Works with the Product Manager to drive & monitor product and feature adoption.
- Works closely with other IT Platform Product Managers (Experience Management, Consumer Retention, Digital Shelf & Design Content Production) to define global product features according to the product vision, roadmap and strategy.
- Actively plans and prioritizes the product feature backlog according to business value and clearly articulates priorities for the product team. Working with the engineering manager balances the need to address technical debt and supports technical innovation in addition to adding product features
- Leads the planning of product releases and sets expectations for delivery of new features with stakeholders. Collaborates with stakeholders regarding the correction of defects.
- Writes detailed user stories and acceptance criteria at a pace to ensure the product team always has an adequate number of prepared stories to work on. Works closely with the Engineering Manager and team to ensure stories in the upcoming sprint are fully understood and stories in future sprints are well groomed & estimated.
- Sets sprint goals in coordination with the product team and drives the team to deliver promised value. Ensures the volume and sequence of work flowing to the product team optimizes team performance and maximizes the value delivered.
- Actively participates in Agile ceremonies to provide immediate answers and direction to the product team based on domain expertise
- Always represents the voice of the customer within the team
- Facilitates sprint planning and backlog refinement in partnership with the Scrum Master
- Creates a sense of common goal for the team based on the product vision. Regularly engages with the product team to guide priorities, refine features, define functional requirements, and help address blockers impacting successful team completion of sprint goals.
- Ensures the team understands items in the product backlog to the level needed for them to estimate and commit to work during sprint planning
- Works in close collaboration with stakeholders to understand their expectations and helps the team understand how to set up for successful user acceptance testing
- Coordinates the sprint review with relevant stakeholders, faithfully communicates in the language of the business, and writes new user stories as needed based on customer feedback
- Works in close cooperation with the team during retrospectives, with a view to identifying continuous improvement opportunities
- Coordinates with multiple parties (product team, vendors, strategic partners, engineering managers, business partners, etc.) to meet the customer’s priorities while being aware of the insights, needs and constraints of those stakeholders
- Provides performance feedback to product team members’ administrative leaders
- Collaborates with other Product Owners as needed to align on release plans and ensure backlogs are in alignment with the overall organizational strategy
Owns the outward communication of product progress and value to stakeholders
Working Conditions
- Travel up to 5-10% of the work time. Travel may also include business travels via aircrafts and motor vehicles to various locations.
- May include prolong periods of standing, along with occasional bending, reaching, lifting and carrying up to 10 lbs, climbing, twisting, stooping etc.
Role is based at the K-C location in Buenos Aires, Argentina
Qualifications
Basic Qualifications
- Bachelor's degree, ideally in IT or a business discipline
- Minimum of 5 years of experience in integrated marketing programs across multiple platforms, specializing in Marketing Consumer Services capabilities (Consumer Response System, Chatbots, Social Publishing & Community & Direct Messaging Channel)
- Client-facing experience
- Deep understanding and broad experience with multiple functional areas such as CRM, e-commerce, experience management, etc. and practical experience with integrated execution.
Preferred Qualifications
- Domain knowledge around the product that will be owned utilizing technologies, such as Salesforce Commerce Cloud, Salesforce Community, Sprinklr, chatbots, CTI technologies & Mulesoft
- Demonstrable ability to translate business needs into requirements and define those in a written format that allows the development teams to align behind the product vision
- Outstanding organizational, communication, relationship-building and collaboration skills at all levels
- Sharp analytical and problem-solving skills
- Experience as a change agent at multiple levels of an organization
- Certified Scrum Product Owner (preferred)
Global VISA and Relocation Specifications:
Primary Location
Argentina-Buenos Aires
Additional Locations
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
