GEA is one of the world's largest suppliers of technologies, both systems and components, for the food, dairy, beverage, and pharmaceutical industries.
Our company, founded in 1881, focuses on the marketing of machinery, production plants, and high-tech processes.
The solutions in the Separation and Industrial Flows division include machinery and components that are the core of many production processes, including separators, decanters, homogenizers, valves, pumps, and tank cleaning equipment.
These solutions contribute to a cleaner environment in numerous industrial applications.
They also ensure the efficient separation and homogenization of liquids used in the production of food, beverages, medicines, and household and personal care products that consumers enjoy and trust.
Execute in the field:Planned MaintenanceUnplanned MaintenanceSupervise Installations of GEA SFT Equipment.Conduct customer trainings.Support Service Sales with specific technical questions related to GEA SFT equipment.Identify customer needs.Offer and execute modernization, retrofits, and/or upgrades available.Execute plant optimization.Complete the necessary documentation for each activity related to field service, including auto copy reports and final digital reports.Maintain tools, vehicle, safety elements, and clothing delivered by the company in good condition to execute the assigned tasks.Comply with necessary documentation, medical analysis, and procedures to execute the assigned tasks.Provide remote support for customers and/or other service technicians needing help with GEA SFT equipment.Train newcomer field service technicians in basic and intermediate technical tasks.The position is the first level of interaction with the customer to deliver services in emergencies and/or planned service.Solve technical issues between GEA and the customer.Have a high impact on customer satisfaction through service and equipment business.Address customer claims and provide correct feedback.Ensure alignment with company policies.Identify new processes to optimize service execution.Minimum Requirements:University degree in Mechanical or Electromechanical Engineering OR Technical degree in Mechanical or Electromechanical + 2 years' experience in workshop or maintenance.Knowledge in separation and homogenization processes.Experience in field service execution.Mechanical skills.Intermediate English and local language proficiency.Strong written and verbal communication skills, able to work with individuals across levels, functions, products, and countries.Intercultural experience and skills.Strong networking abilities.Personal drive with a balance between hands-on management and strategic thinking.Valid driver's license.Knowledge of ERP (SAP) and CRM systems.Good resistance to frustration when dealing with complex technical troubles.Experience working in teams of service or maintenance.Experience in food and/or industrial processes.Capacity to solve complex technical scenarios.
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