Eyes of Wonder is more than just a software development company; it is a community of daring minds united by a common passion for technology.
Together, we embark on a journey of discovery, pushing the boundaries of what is possible and reimagining the future of software solutions.
We extend an invitation to fellow explorers, thinkers, and dreamers to initiate this thrilling odyssey with us.
As a Technical Support Specialist at Multilogin, you're not just troubleshooting; you're a critical part of our company's commitment to exceptional service.
Your role goes beyond answering queries - you're a tech-savvy problem solver who will collaborate with teams across the company to deliver outstanding support.
You'll be working in a fast-paced, tech-driven environment where your contributions will directly impact our user experience and product evolution.
Responsibilities: Independently solves end-users´ technical problems (configuration problems, troubleshooting, software installation); Trains and supervises end-users; Conducts simple configuration changes to the applications; Analyses system´s functional and technical performance, comes up with solutions Participates in the application testing, analysis and implementation; May evaluate the solutions and hence approve them; May administer access rights; Vocational IT education as minimum and at least 1 year of work experience or equivalent qualification is required; Writes Customer Support Articles in the internal Knowledge base for juniors and themselves.
Requirements: 1-2 years of experience in a technical support role, preferably in a tech or SaaS environment Excellent spoken and written communication skill in English and one of our secondary languages (Russian, Chinese, Vietnamese, Portuguese) Flexible in working hours.
Being able to work in daily, evening, and weekend shifts (no midnight shifts) Strong empathy skills Excellent communication and problem-solving skills Strong desire to help users and solve any kind of issues Strong collaboration skills across teams and departments Ability to multi-task Knowledge about SQL queries and Python Nice to have knowledge about Selenium or Puppeteer for automation