Legal - Onboarding Concierge Associate

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries.
The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Legal Department Description: The Legal department of JPMorgan Chase & Co is responsible for the provision of legal services to the Corporation.
Legal is organized by Practice Groups that conform to the organization of the Firm's lines of business (LOBs) and corporate staff areas, allowing the legal staff to work closely with specific groups on a daily basis.
Each line of business has an LOB General Counsel, who is the Practice Group Head and who reports to the Firm's General Counsel.
This structure provides the means for the legal teams to communicate legal and regulatory changes to the businesses and staff areas, and for the LOBs and staff areas to communicate business developments that have legal or regulatory implications to the legal teams in a timely manner.
We are seeking an Onboarding Concierge Associate in JPMorgan Chase's Legal department to manage tasks associated with onboard legal department employees.
As an Onboarding Concierge Associate for the legal department at JPMorgan Chase, you will deliver a superior new hire experience by providing exceptional service while maintaining quality throughout the pre-employment onboarding process for both internal and external hires.
In this role, you will ensure the completion and accuracy of all pre-employment tasks and processes, according to the policy and guidelines, while maintaining data integrity, all while diligently marching toward the hire's start date.
As a Specialist you will own the experience of the hire end to end through all pre-employment tasks which include verifying background investigations and drug-test results, oversee the fingerprinting and licensing processes as applicable as well as adhering to record retention guidelines.
In providing this support, the Onboarding Concierge Specialist will interact with new hires, Recruiting, Hiring Managers/Executives and other areas of Human Resource function, as needed.
The role requires time management skills and the ability to be productive in a high hiring volume environment.
At times our Specialists may manage more than 25+ hires at any given time and be able to toggle between multiple systems effectively.
Qualifications:
Must be able to work flexible hours +/- 2 hoursBe able to work under pressure handling high volumesMeet deadlinesHave strong verbal and written communication skillsHave strong interpersonal skillsBe a self-starterPossess strong organizational skills with attention to detailHave the ability to troubleshoot effectivelyAbility to quickly adapt to changeProficiency with MS Word, Excel and Internet are requiredFlexible with schedule as needed work alongside the Legal Operations team to learn the goals and objectives of new customers and translate those needs into a tailored implementation and onboarding processMonitor onboarding status and partner with HR on completion of casesEscalate issues related to onboarding systems as needed, and work closely with the technical teams for resolutionCreate, manage and execute timely project plansCollaborate with cross functional teams to improve the overall customer experience by representing their voice, providing product feedback and recommendationsAre a creative problem solver when it comes to data technologies, with a broad exposure across programming languages and analytical/BI toolsVaried experience with all things data, including volume, variety, veracity, velocity, and visualizationAre experienced and skilled with Business Intelligence tools (e.g.
Tableau, Shiny Dashboards)Demonstrate flexibility and creativity in your problem solvingResponsibilities:
Handle onboarding of new hires, transfers, data entry, and review of employment status.Partner with Background Investigation Coordinator to ensure all required background checks are completedContribute to the maintenance of reports, including the pipelineDevelop and maintain metrics associated with onboardingCommunicate regularly with hiring managers, onboarding team, and new hiresJ.P.
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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