JOB TITLE: costumer service managerREQUISITION ID: 104951BRWhen you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.Chile & Argentina / Life Science Solutions Group – Commercial Customer CareHow will you make an impact?Responsible for managing the team of Customer Service Representatives from Chile and Argentina. The candidate will work closely with the Commercial team and support areas such as Supply Chain and Finance to ensure the best customer experience.What will you do?Team AddressSupervise the team of customer service representatives.Provide feedback on performance and direct your team based on the strengths and development areas of each individual.Represent the customer service team in local meetings with the various areas of the companyEvaluate KPIs and closely monitor operational performance through Dashboard, leading action plans for continuous improvement.
Provide customer assistance:Ensure that staff handle customer orders quickly and accurately.Maintain open communication with the client to ensure understanding of all aspects of orders and customer problems.Ensure that customer complaints / returns are handled promptly and a satisfactory resolution is made.Ensure telephone coverage to customer demands.
Area management according to internal processes:Ensure compliance with all actions in the area with local regulations.Provide support to other departments as necessary to process customer orders, resolving process obstacles and operational problems.How will you get here?Knowledge, Skills, AbilitiesManagement and leadership skills (coaching; effective hiring; good communication; etc.).Good business vision; ability to create and analyze customer service statistics.Organizational skills; ability to handle multiple priorities; self-motivationEffective negotiation and influence skills
Core competencies and values:Customer focusPeople ManagementProblem solvingSpirit of collaboration, sense of urgency and respect for differences.
Experience and QualificationsRelevant experience in customer service and / or supply chain, logistics, sales.Degree in a career related to administrationMore than 3 years of experience in leadership and people management.Knowledge in ERP systems, JDEEnglish is required
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.Apply today!Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
