Manager - Operations (Travel Industry)

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Why TBO: You will influence & contribute to "Building World Largest Technology Led Travel Distribution Network" for a $9 Trillion global travel business market.We are the emerging leaders in technology led end-to-end travel management, in the B2B space.Physical presence in 47 countries with business in 110 countries.We are reputed for our long-lasting trusted relationships.
We stand by our ecosystem of suppliers and buyers to service the end customer.An open & informal start-up environment which cares.The Operations Manager will be responsible for providing operational and business development support to both existing and new clients, ensuring alignment with the company's service level agreements.
This is a dynamic, hands-on role that encompasses both sales and operational functions for the region, focusing on driving growth and enhancing service delivery.
Key Responsibilities: Oversee day-to-day operational tasks for Latin America (Spanish speakers' countries) based clients, including managing reservations, relocations, claims, and complaints resolution.
Ensure seamless coordination between suppliers, third-party vendors, and TBO headquarters in Dubai and India.
Manage strategic accounts to enhance product offerings and maximize revenue, interacting closely with local clients and regional vendors to implement product-specific strategies.Maintain a high level of client satisfaction by conducting regular check-ins, product training sessions, and addressing any service concerns promptly.Stay up to date with the company's products, market trends, and customer demand to better serve clients and maintain a competitive edge.Facilitate communication between Sales, Operations, Product, and Finance teams, supporting the Latam managers to ensure smooth operations, anticipate challenges, and provide effective solutions when necessary.Core Competencies: Results-driven with a focus on achieving operational and business objectivesStrong planning, organization, and analytical skillsExcellent team player with strong interpersonal communication skillsProactive, self-motivated, and able to work autonomouslyStrong problem-solving abilities and attention to detailQualifications & Experience: Fluency in EnglishMinimum of 5 years' experience in the travel industry, preferably in both sales support and operations rolesComprehensive understanding of travel booking systems and distribution channelsIn-depth knowledge of the Brazilian travel market, including challenges and opportunitiesProven ability to manage multiple projects in a fast-paced environment with exceptional organizational skills and attention to detailStrong communication skills in both written and spoken English and PortugueseProficiency in Microsoft Office (Windows 10)Do you have what it takes (Must Haves) 1-4 years experience in a Customer Service / BPO / Reservations Sales RoleGood Communication SkillsTravel Industry Experience preferred.Seniority levelMid-Senior level
Employment typeFull-time
Job functionCustomer Service
IndustriesTravel Arrangements, Hospitality, and Airlines and Aviation

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