CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000:route:mile U.S. fiber network and a 360,000:route:mile international transport network. Visit CenturyLink for more information.
Reporting to : Latam IT infrastructure and Operations Director
Position Summary:
:Operations Management: Responsible for Tier 1, 2 and 3 support for IT Datacenter Services and Technologies. Responsible for ongoing management and maintenance of the IT infrastructure located in the IT datacenters to ensure delivery of the agreed level of IT services to the business. Ensure system or process is actually running or working .
: Technical Management: Responsible for providing technical expertise and overall management of the IT Datacenter Infrastructure. Responsible for supporting new business requests and implementing new technologies for Datacenter services
Integration with Global Infrastructure
Budget (Capex and Opex) and Maintenance Contracts (hardware, software, services)
Continual improvements plans (Organization, processes, tools, KPIs/reporting, etc)
Responsibilities:
Operations and Technical Mgmt
Tier 1, 2, 3 IT Datacenter Services Support
:Responsible for the Tier 1 Support (7x24), including: event management alarms resolution, backups monitoring, Management of Monitoring Platforms, Datacenter facilities, Installing new servers.
:Responsible for Tier 2 Support, including the following technologies: Unix , Microsoft, Oracle Databases, MSSQL Databases, SAN, Backup, Load Balancers, Citrix,
:Responsible for Tier 3 Support and architecture including the following technologies: Unix, Microsoft, Oracle Databases, MSSQL Databases, SAN, Backup, Load Balancers, Citrix.
New implementations
:Implement new technologies for Infrastructure technologies, following the global roadmap and regional needs.
:Follow new business requests, planning the implementation following agile methodologies, designing the architecture of the solution, making the Business Case, and installing the infrastructure platform.
Integration with Global Infrastructure
:Integration with Global teams, defining and following global standards, processes,tools and policies. (Active Directory, Office 365, Exchange, SCCM,Skype, policies, service catalog, etc)
Budget and Maintenance Contracts (hardware, software, services)
:Define, planning and execution of Budget (Capex and Opex) . Manage IT Datacenter maintenance contracts (Hardware, Software, services)
:Ensure that all the Platforms needed has a maintenance contract, work with vendors, getting quotes, negotiate and submit PO. Define budget for next year, plan the execution in the year, and follow the execution in time.
Continual improvements plan
Internal Processes
:Responsible for supporting the maturity growth of the internal processes related to IT infrastructure following the best practices (ITIL, COBIT, Gartner, etc). Search for continuous improvement of managed services optimizing costs, processes, capabilities and resources. The following processes are been manager for this Role (Critical Incident Management, Event, Change, Problem, Availability, capacity mgmt)
:Design, plan and execute BCP plans, for critical applications in the IT department
KPI / Reporting / Tools
:Monitor the management indicators of the Datacenter areas and collaborate with the management of service agreements with suppliers. Develop and review performance reports (availability, performance, SLA ,MTTR, projects KPIs ,change, problem, etc )
Experience
* Experienced IT manager with more than 4 years leading IT Infrastructure and Operations team
