Requisition #
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Job Overview
The GFSS Ariba Network Operations team is looking for a Network Collections Associate to facilitate day to day collections for the Supplier Membership Program of the Ariba Network. Through a single connection, the Ariba Network provides organizations with the capabilities they need to ensure seamless transactions, strengthen existing buyer-supplier relationships, find new business opportunities, and generate bottom-line savings?allowing them to realize true e-Commerce success. The Ariba Supplier Membership Program (SMP) is a very strategic aspect of the Ariba Network
Duties and Responsibilities
The Network Collections Analyst assists in the collection aspects of the Ariba Supplier Membership Program, including:
-Maintaining strong customer focus always
-Direct interaction with customers to drive the collection of outstanding receivables
-Effective problem solving of customer inquiries as it relates to payment of outstanding receivables
-All other duties as assigned
Basic Minimum Qualifications:
-University studies (partial or complete)
-Intermediate Microsoft Office (specifically Excel, Outlook and Word)
-Strong English speaking capabilities
-Additional language capabilities depending upon requirements
-Preferred Knowledge and Experience:
-Related collections, Finance or customer support experience
-Sales experience or experience interacting with customers
-Experience using a customer relationship management tool (CRM tool)
-Knowledge of the procure to pay business process from purchase requisition to payment
Competencies and Personal Attributes
-Attention to DetailActive Listening
-Oral and Written Communication
-Handling Objections
-Interpreting Information and Analysis
-Customer Focus
-Capability Positioning
#SAPGFSSCareers
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in ing for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: # or # , APJ: # , EMEA: # ). Requests for reasonable accommodation will be considered on a case-by-case basis.
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