Network Support Engineer Irc104325

Description – Requirements Portugues avanzado, Ingles intermedio Experiencia en la adminitración de ambientes en entorno Windows (preferentemente) y Linux (es un plus) Conocimiento en diagnostico, investigación y troubleshooting de redes Conocimiento en herramientas de tickets tipo Remdey o Sales Force Experienciaen el manejo de Backlogs para poder hacer seguimiento a tickets ya antiguos Responsibilities Recibir tickets de manera telefónica y via web. Asistir a los usuarios finales que reporten problemas y resolverlos/escalarlos de acuerdo a los SLAs del cliente We Offer Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies. Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off on your birthday. Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we cater breakfast daily and offer discounts for popular stores and restaurants!