Oferta De Trabajo: 21-Jul - Svp Of Software Customer Support (Usd400K/Yr) - Online Hiring Tournament

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21-Jul - SVP of Software Customer Support (USD400K/yr) - Online Hiring Tournament
21-Jul - SVP of Software Customer Support (USD400K/yr) - Online Hiring Tournament
CrossOver
Lugar del puesto
Capital Federal, Buenos Aires
Publicado:
Hoy
Salario
No especificado
Tipo de puesto:
Full-time
Área:
Sistemas
We're running an Online Hiring Tournament on July 21st to hire SVPs of Software Customer Support ($400K/yr).
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.
For the Senior VP of Software Customer Support speed is everything. You will be required to make critical decisions on a daily basis and set quarterly goals, demanding weekly progress from your team.
You will deliver quarterly improvements in the quality of software support (measured by internal quality metrics and by customer NPS), and the productivity of software support (measured by all in cost per ticket).
By leveraging your broad technical customer support experience and maintaining a level of excitement in your teams, you will ensure successful delivery of real enterprise class software.
You will recruit and manage a team of VPs of Customer Support and be responsible for their weekly delivery.
Your daily tasks will include reading tickets, doing deep dives into specific problem areas, making decisions to remove obstacles, and planning for weekly and quarterly results.
Duties will include reading tickets, doing deep dives into specific problem areas, making decisions to remove blockers, and planning for weekly, quarterly, or yearly improvements. You will also manage multiple software products at the same time.
Candidate Requirements:
» Master's degree or equivalent
» Minimum 5 years hands-on software support as a Team Manager
» Minimum 15+ years of overall software support industry experience
» ly managed 5-10 managers
» ly managed $5M/yr budget, and a team of at least 150 people
» Able to identify and articulate patterns in unstructured and unorganized content
» A passion for creating work in a process-driven way and working with team members to continuously improve that process.
» Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions
» Good proficiency in English language
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