AtNew Talent, we are looking for our Client, anImportant Multinational Services Company, anOn-Site IT Support Analystto join theGlobal Service Center in Buenos Aires,focused on providing high quality services to its internal clients around the world.
Skills:Innovative, Team player with a Pioneer Spirit. Proactive, Analytical Ability, Responsible, Flexible, Optimistic, Excellent Communication Skills in both Spanish and English, Ability to Solve Problems, Openness for Intercultural Interaction.
Role Purpose:To ensure the proper functioning of personal computing and office technology in the BA Center and the Firm's Buenos Aires office (BA Office) so that end users can most efficiently and effectively accomplish business tasks, including receiving, prioritising, documenting, and actively resolving customer requests and escalations from or as part of the Global Technology Help Desk; problem resolution will involve the use of incident management tools, as well as hands-on or remote support at the on-site level.
Key Requirements:
Academic Credentials:Relevant University degree, preferably in Bachelor’s degree.
Language level:Fluent in spoken and written English and Spanish.
Work experience:
Minimum of 2 years in a relevant field (Professional Services Firm and/or Shared Service Centre is preferred).
Good experience in the field of computer science, information sciences, or related field
Microsoft MCP desired or other appropriate certification
Strong knowledge of computer hardware, including Dell workstations and laptops
Experience with Microsoft Windows
Extensive application support experience with Microsoft Office
Proven track record of working under Service Level Agreements and a Service Desk framework
Experience working in a team-oriented, collaborative environment
Strong understanding of the organization’s goals and objectives
Deep understanding of how the various work groups in the organization use technology in their day-to-day work
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on listening and asking probing questions as appropriate
Strong documentation skills
Ability to conduct research into a wide range of computing issues as required
Ability to present ideas in user-friendly language to non-technical staff and end users
Proven analytical and problem-solving abilities
Ability to effectively prioritise and execute tasks in a high-pressure environment
Ability to represent and advocate for both the policies and procedures of the IT organization the end users’ perspective
Main Responsibilities:
Perform hands-on or remote fixes where possible, including software installation and upgrade, mobile devices management, file backups implementation and applications configuration
Install, configure, test, maintain, monitor, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, telephone and other products
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Perform pilot tests on systems and applications and provide feedback to the concerned teams prior to roll out to production
Manage disposal of computer and network devices based on the global policy
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Test fixes to ensure problems have been adequately resolved
Develop and maintain an inventory of all monitors, keyboards, hard drives, printers, scanners, network devices and other peripheral equipment
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
If necessary, liaise with third-party support and equipment vendors, place purchase orders for new hardware (Dell, toners, peripherals)
Provide technical support for client facilities such as video conferencing and audio conferencing services
Serve as lead Audio Visual Subject Matter Expert for live meetings and events held onsite or at remote locations as requested
Field incoming requests from customers via both telephone and e-mail in a courteous manner; build rapport with customers
Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Own and drive issues to resolution including escalation to specialized resources within the broader IT organization; remain engaged on issues until resolution
Interface with the different teams in Infrastructure pillar with regards to Infra-related support tasks
Perform post-resolution follow-ups to customer requests
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Serve as an advocate for the organization’s information security management system; assist customers to work efficiently within the ISMS framework
Understand the essential responsibilities of the position and work to continuously build and improve the skills necessary to be proficient in the role
Act as backup trainer when requested
Manage mobile plans and configure/support mobile devices
For some offices: provide non-working hours support.
Working day:Full Time / Permanent.
It offers: Excellent Contracting Conditions and Important Benefits
We request to send your CV in Spanish and English.
We wait for your postulation!
Salario:
No especificado
