[P4] Office Assistant

Job Description

The Office Assistant supports the business owners and the operations manager and engages with customers to provide information in response to service inquiries, concerns, and requests about products and services. The Office Assistant should have strong phone communication skills and be proficient in computer data entry in order to maintain loyal customers.

Main Job Tasks and Responsibilities

- Perform tasks as assigned by the Operations Manager

- Manage and execute customer sales process via phone and online sales channels

- Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints

- Set up new customer accounts

- Direct requests and unresolved issues to Operations Manager

- Keep records of customer interactions and transactions

- Maintain customer databases

- Deliver a high-level customer experience

Education and Experience

- High school diploma, general equivalency diploma (GED) or equivalent

- Competent Microsoft Office (Word, Excel, Outlook) and computer skills

- Background in customer front-facing jobs (restaurant, retail, etc) is preferred, but not required

- Phone sales experience preferred, but not required

Key Competencies

- Outgoing and personable with strong interpersonal skills

- Excellent communication skills - verbal and written

- Excels at follow-through, follow up and taking initiative

- Consumer sales

- Adaptability

Mosquito Joe is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, repelling and eliminating outdoor pests such as mosquitoes, ticks, and fleas. The Mosquito Joe family is a nation-wide franchise system of independent business owners who provide outdoor pest control services in their local communities.