Job DescriptionThe Digital Solutions Product group is on the forefront of Visa's innovation and looking for talented individuals with vision, passion and determination to make our clients business and consumer products more engaging, seamlessly available, easy to use and secure. The Security Solutions team at Visa manages the end-to-end products and services life-cycle of authorization and authentications tools for the LAC region.
We are looking for a Manager to support the evolution of its secure digital payments. The focus will be on the optimizations of digital payment products and will support Visa Risk and Identity partner programs and Visa regions with the development and delivery of optimized security solutions for our clients. The Principal Solutions Manager will be involved into the strategy and the execution of security solutions optimizations with the overall goal of reducing ‘friction’ in payments, ensuring fraud rates continue to decrease over time and driving Visa revenue growth.
This person will be responsible for requirement development, products performances assessment, optimizations opportunities identification and delivery to clients.
Principal Responsibilities:
Manage Visa’s Security Solutions optimizations opportunity roadmap for LAC
Train clients on authorization products in relation to capabilities, rule types, rule lifecycle process, performance reporting
Identify authorization optimization opportunities, improving authorization transaction performance by consulting with clients and provide technical expertise to structure an effective optimization
Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency
Manage revenue growth both from increasing overall transaction volume because of ensuring better Risk and Authentication policies on the part of Visa issuers, but also from product-based fee revenue where appropriate
Develop client facing materials to enhance product knowledge and optimize authorization performance metrics.
Present optimization solutions to the clients and being recognized as the subject matter expertise and VISA single point of contact in relation to authorizations optimizations
Drive a “customer centric” focus in our goals, strategy, evaluation of success, process design, and everyday habits.
Report on client project accomplishments and deliverables.
Work with global and regional product teams on products enhancements and maintenance releases that will impact Security Solutions optimization
Ensure full alignment of Risk & Authentication optimization strategy with LAC region and Visa’s full range of security tools (e.g. Tokenization, Visa Direct)
Cultivate a strong cross-functional support network across Product, Risk, Client Support Services, and Business Development to deliver a remarkable client experience.
QualificationsBasic Qualifications:
Bachelor’s degree required in a related area
Minimum 4 years’ experience in a related field
Preferred Qualifications:
Minimum 5 years’ experience in a related field
Previous experience in related field risk management and/or fraud control
Good understanding of card authorization, clearing & settlement, authentication systems and platforms
Experience of working with Agile methodology and dynamic environment
Self- starter, proactively identifying problems, develop hypotheses, draw logical conclusions and executing with limited supervision
Experience working in Consultancy and/or FinTech
PMI / Prince 2 Certification
CERA/CRM/FRM/PRM Certification
Fluent in English and SpanishAdditional InformationPhysical Requirements:
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
