Renewals Specialist - Fluent In Portuguese

Renewals Specialist - Fluent in PortugueseBuild your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place.
As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do.
Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes.
Excited about the possibilities?
So are we!
The Work You'll Do: Are you a skilled communicator with a knack for building relationships and driving results?
Do you have experience in account management or renewals, and speak Portuguese?
If so, we'd love to meet you!
Sovos is looking for a Renewals Specialist to join our dynamic team in Tucumán!
As part of our Renewals team, you'll play a crucial role in managing SaaS customer renewals, ensuring customer satisfaction, and identifying upsell opportunities.
Develop and maintain strong relationships with key stakeholders in customer organizations.Lead renewal negotiations using best practices to enhance the customer experience.Partner with internal teams, including Account Management and Customer Success, to create effective retention strategies.Identify upsell opportunities and contribute to revenue growth.Ensure operational efficiency and accurately forecast renewals.What We Need From You 1-3 years of experience in renewals, account management, customer success, or a related field, preferably in a SaaS or technology company.Strong negotiation and relationship management skills.Fluency in Portuguese and Spanish (written and spoken) is required.Ability to identify upsell and cross-sell opportunities within existing accounts.Excellent problem-solving and decision-making abilities.Strong organizational and time management skills, with the ability to manage multiple accounts simultaneously.Strong English proficiency is preferred.Excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively.Experience working with CRM tools (Salesforce preferred) to track renewals and customer interactions.Ability to analyze customer data to forecast renewals and identify risk factors.Proficiency in Microsoft Office (Excel, PowerPoint, Word) or equivalent productivity tools.What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
Comprehensive Health benefitsMeal Vouchers to assist with food expensesBi-Weekly Meeting Free DaysMentoring ProgramsGlobally recognized Training and Development programsVirtual English Club through Rosetta Stone, and more!Company Background

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