Thanks for your interest in working at Cognizant. Below you will find the description for this job opportunity.
Salesforce Administrator
Tasks:Communicate with field users to understand issues and work on resolution with offshore support teamWork with business, sales operations to understand business need and implement required changesPerform configuration and customization of the Salesforce/Veeva CRM platform.Participate in efforts to develop and execute testing, training and documentationUtilize best practices to perform operational support, enhancements, bug fixes as needed to the Veeva CRM platformFollow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and ?how-to? assistance.
Requirements:Excellent verbal & written communication skills in English, Portuguese and Spanish2-5 year experience of working on Salesforce platforms or Veeva CRMA desire to work within a fast-paced, collaborative, and team-based support environmentSalesforce Certified Developer or Admin Certification desiredITIL v3 foundations certified preferred
Location: Buenos AiresThe following is automatically system-generated information about the position. Please consider the above mentioned
Sr. Administrator
Qualification:
Bachelor\'s in engineering or equivalent
Responsibility:
Design:
Understand requirements and identify prerequisites and dependencies.
Create overall system architecture in terms of scalability, high level ability, recoverability etc and submit for review.
Implement standard operating principles created by the technical lead and senior system administrator, for the development system.
Develop an understanding of the business processes through discussions with the functional team.
Design roles and profiles for application security based on business processes.
Prepare specification documents for security and get them reviewed.
Implementation:
Develop application environment for developers.
Install database and SAP application.
Deploy latest patches, provided by vendors, in SAP application to improve the stability of development system.
Apply rapid deployment solution.
Apply best practices and standard operating principles under guidance.
Create roles and profiles for application security based on the specifications approved in the design phase.
Testing:
Develop application environment for testing.
Install database, deploy latest patches and apply rapid deployment solution for the quality system.
Provide technical support for functional and non functional testing.
Transfer the roles from development system to quality system and conduct security testing.
Fix the defect identified in roles in the development system and transfer the corrected roles to the quality system.
Configuration, Deployment & Closure:
Develop production system.
Implement standard operating principles for production environment.
Transport code defect fixes from development system to quality system and from quality system to production system.
Conduct allocated transition tasks as per timelines.
Contribute in preparation of knowledge transfer documents to be shared with the support team such as infrastructure documents, technical design documents, SOP, guidelines and transition plan.
Develop standard operating principles for security of the end user stating procedures for modification.
Ongoing System Administration:
Monitor application KPIs (stability, performance, security) on a regular basis.
Support in identification of performance bottlenecks, analysis of root cause and improvisation of system performance.
Monitor adherence of application maintenance activities and support in resolving escalations.
Monitor job inputs and interfaces.
System Improvement & Standardization:
Understand customer\'s business and recommend improvements on existing systems and processes.
Actively seek out opportunities and provide domain inputs for improvements in systems performance and security.
Introduce synergies between various teams to integrate various platforms.
Knowledge Management:
Update knowledge articles in the knowledge management repository.
Maintain best versions of training documentation, installation and configuration documentation, security and application maintenance documentation.
Maintain knowledge management database.
Prepare white papers, functional specification document and submit to supervisor for review.
Training & Recruitment:
Provide inputs in creation of training courses and supporting artifacts on the training server such as demo, presentation.
Conduct small training courses.
Conduct technical, face to face interviews with candidates and support recruitment process.
Must Have Skills
Veeva
SFDC Configuration
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jun 30 2020
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world.
