Requisition ID: Work Area: Customer Service and Support
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best:run businesses that make the world run better and improve people's lives.
Position Description:
The SAP Concur Implementation Project Manager is responsible for implementing SAP Concur services and Service Administration procurement. This includes fulfilling the roles of project manager and functional expert in the implementation and provide service solutions to the client. These include, but are not limited to, project management, solution design, hands:on service configuration, client project team training, best practices considerations, clients' cases follow up : solutions and client testing/validation support, service administration delivery. Depending on services contracted, the IPM will also have overall leadership responsibility when Travel IPM, Technical Consultants, or extended services resources join the project. This role will act as Service Administration source for several Projects.
Responsibilites:
Manage multiple concurrent complex, global, multi:phased implementations following SAP Concur implementation methodology and provide Service Administration to clients under his/her care
- Quickly and effectively gather client's business requirements to design and configure SAP Concur services
- Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule : including multiple time zones / countries
- Creatively design solutions for complex requirements
- Develop and maintain strong functional and technical product knowledge
- Effectively communicate and work with internal and client project teams, international and multi:cultural clients
- Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
- Conduct effective training and product demonstrations with clients at their location or by placing calls remotely
- Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
- Provide contributions to SAP Concur project methodology and document library
- Provide updates on client statuses and escalate issues while maintaining control of the project
- Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities
- Meet or exceed deployment productivity and quality metrics
- Deliver outstanding client service to achieve high implementation survey scores
- Work effectively with peers, other departments and management
- The position will require visit to client's facilities, as needed
- The position will require working from SAP Concur offices in Buenos Aires, as needed
Education, Experience and Training required:
- Four:year degree in Systems Information
- Experience in Ac
