At New Talent, we are looking for our Client, an Important Multinational Services Company, aSecurity Operations Analystto join theGlobal Service Center in Buenos Airesfocused on providing high quality services to our internal clients around the world.
The Security Operations Analyst provides technical, administrative, and procedural support for the Firms information security program to protect the confidentiality, integrity, and availability of information systems in accordance with the Firms business objectives, regulatory requirements, and strategic goals.
Provide Tier 2 technical and support services to the global organization on behalf of the Information Security Team.
Receive, process, and resolve tickets per defined SLAs.
Assist in the architecture, deployment, and ongoing support of key security systems necessary for the protection of Firm assets.
Understand Firm policies and standards and be capable of conveying those requirements to end users in a non:confrontational manner.
Critically assess current practices and provide feedback to management on improvement opportunities.
Report compliance failures to management for immediate remediation.
Maintain assigned systems to ensure confidentiality, availability, integrity, and reliability, including the oversight of current and projected capacity, performance, and licensing.
Provide status reports and relevant metrics to the Security Operations Manager.
Contribute to the Firms security:related information repositories and other marketing/awareness endeavours.
Participate in special projects as needed.
Engage in cross:training and knowledge transfer opportunities within the security team that support the Firms security roadmap and strategy.
3+ years of experience with common security platforms such as antivirus, full disk encryption, two factor authentication, PKI, and data leakage protection.
Deep understanding of TCP/IP, DNS, common network services, and other foundational topics.
Intermediate knowledge of server, workstation, and Active Directory technologies that impact security controls.
Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
Maintain critical thinking and composure under pressure.
Strong written and oral communication skills. Ability to convey complex concepts to non:technical constituents. Proficiency in oral and written English.
Capable of providing assistance with the preparation of internal training materials and documentation.
Ability to be productive and maintain focus without direct supervision.
Passionate in the practice and pursuit of customer service excellence
Willing to accommodate shift:based work for a global organization.
Provide exemplary customer service by striving for first call resolution and demonstrating, empathy, respect, professionalism, and expertise.
Strong analytical and troubleshooting skills including a thorough understanding of how to interpret user questions and issues, and the ability to resolve these issues in the context of organizational policies, standards, and other requirements.
Demonstrate productive participation in the implementation of industry best practices around IT service delivery and quality, problem management (Ishikawa, 5 Whys, Kepner Tregoe), risk management, continuous improvement.
Experience in dealing with Tier 2 customer issues and willing to assume responsibilities consistent with a subject matter expert within the Security Operations group. Such responsibilities will include, but are not limited to, root cause determination, developing remediation plans in concert with vendors and other internal constituents, implementing those remediation plans to prevent recurrence, and updating playbooks and KBs.
2+ years experience with security operations response procedures and practices, including the use of security orchestration tools and ticketing systems, to ensure competent handling of both operational and security incidents
1. Minimum Education and
