Senior Digital Customer Engagement Executive

Senior Digital Customer Engagement Executive
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Otros

Senior Digital Customer Engagement Executive

Detalles de la oferta

Buenos Aires, Buenos Aires

Requisition ID: 244360
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Laura Rodriguez Mena
Recruiter Name: Tomas Alvarez

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit,
fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SAP Concur, Digital Customer Engagement Executive Job Apply now

Date:

Location: Buenos Aires, AR

Company: SAP

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Purpose and objectives

The Digital Customer Engagement Executive Concur is responsible for the on-going success and partnership of named customers within the assigned client base. This position will have responsibility for named accounts and to achieve (sales) renewals objectives, add on / migration opportunity development, on-going retention and reference ability / satisfaction. Key to success in this position is the ability to divert customer interactions through digital channels.

Key Responsibilities

- Successful experience remotely managing a high-volume portfolio of clients consisting of small-sized companies.
- Driven to Make Value Visible to our clients in support of Revenue Under Management (RUM) and Retention goals.
- Desire to rethink existing processes and evolve them into innovative and modern approaches that meet customer’s business needs through digital channels.
- Anticipate, identify and meet customers’ needs.
- A self-starter, with energy, drive and the ability to manage multiple priorities.
- Retain current revenue footprint and look for expansion opportunities.
- Understand various levels of customer organization (C-Level, System Admin/User, Finance, HR, IT, etc.).
- Advocate for and become voice of the customer within SAP Concur; understand competitive threats and utilize proper escalation channels to help customer during times of need.
- Fast Resolution of problems with streamlined collaboration.
- Experience and understanding for leveraging digital tools.
- Establish automated communications for success metrics, annual goals, and key objectives.
- Strong communication skills for remote customer interactions.
- Know how to get things done through formal channels and informal networks.

Education, Experience & Value Competencies:

- May require limited travel.
- Fluency in English and Spanish, additional fluency in Portuguese a plus.
- 3 - 5 years of Customer Success, Account Management or Sales experience.
- 1+ years sales experience with revenue target and responsibility is a plus.
- Project management experience.
- B.S. or B.A. required.
- Displays passion for & responsibility to the customer.
- Displays leadership through innovation in everything you do.
- Displays a passion for what you do and a drive to improve.
- Displays a relentless commitment to win and displays personal & corporate integrity.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:
or
, APJ:
, EMEA:
).

Successful candidates might be required to undergo a background verification with an external vendor.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:
or
, APJ:
, EMEA:
). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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