About the RoleIn this senior consulting role, you will lead end-to-end functional design and delivery of Dynamics 365 CRM solutions.
You will partner directly with client stakeholders to gather requirements, build solution roadmaps, and ensure implementations align with business objectives.
You will also collaborate with technical and project teams to deliver successful outcomes using structured, Agile-driven methodologies.Key ResponsibilitiesLead functional discovery workshops, requirements elicitation, and business process mappingDesign and configure solutions across Dynamics 365 Sales, Customer Service, Customer Insights, and Field ServiceUtilize the Power Platform (Power Apps, Power Automate, Dataverse) to extend and enhance D365 capabilitiesProduce functional specification documents, user stories, and acceptance criteriaProvide leadership during UAT, training, and deployment activitiesAct as a trusted advisor for clients, guiding them on best practices and system capabilitiesCollaborate with project managers, architects, and developers to ensure successful project deliveryUse Azure DevOps for backlog management, requirements tracking, and test case oversightWork within Agile project teams, participating in sprint planning, reviews, and retrospectivesMaintain up-to-date expertise in Dynamics 365 and Power Platform capabilities through continuous learning, training, and professional development.Requirements:5+ years of hands-on experience implementing and supporting Dynamics 365 CRM / CEBachelor's degree in Business Administration, Computer Science, Information Systems, or a related fieldProficiency with the following Dynamics 365 modules:Dynamics 365 SalesDynamics 365 Customer ServiceDynamics 365 Customer InsightsDynamics 365 Field ServiceProficient with the Microsoft Power Platform (Power Apps, Power Automate, Dataverse)Experience working with Azure DevOpsStrong understanding of Agile project deliveryEnglish level: advanced.
Excellent communication, documentation, and stakeholder management skillsPreferred ExperienceDynamics 365 Contact Center or Omnichannel project experience, including hands-on work with Dynamics 365 Omnichannel for Customer Service.Experience working in consulting or agency environmentsMicrosoft certifications in Power Platform or Dynamics 365
