Who we want
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
- Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
- Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Goal-oriented developers. Keeping the customer and requirements squarely in focus,
people who deliver safe and robust solutions.
What you will do
The Field Service Engineer (FSE) will schedule and perform on-site installation, maintenance, upgrades and repair of complex medical equipment and systems. Responsible for maintaining customer satisfaction, providing both verbal and on-site customer support. Verify and approve the operational quality Stryker systems and equipment.
- Serve as company liaison with customer on administrative and technical matters.
- Proficient in the repair, maintenance, operation and clinical use of Stryker systems and instrumentation.
- Possess excellent level of product knowledge while working under minimal supervision on complex projects.
- May assist less experienced peers on service calls and provide training where required.
- Wide latitude for independent judgment. Highly skilled with extensive proficiency.
- Provide guidance to clients on operations of products and answers questions on function and usage.
- May perform pre-sales technical support duties, including assisting the sales team with customer demos.
- Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
- Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company’s financial goals and performance metrics.
- Promote the growth of Stryker by partnering with Account Executives and MPS team members actively identifying potential sales leads. Communicate regularly with Account Executives regarding these leads and any customer satisfaction issues.
- Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
- Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists.
- Schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required.
- Assist in the development of new Field Service Engineers both technically and administratively by providing field training.
- Other duties may include, but are not limited to, instructing/training customers on operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and seminars as required.
What you need
- Bachelor’s degree in electronic engineer or bio-medical engineer discipline with 5 years as a field service engineer in complex medical equipment; or an equivalent combination of education and experience acceptable.
- Strong electronic and mechanical skills are required.
- 25% travel required; some international required.
- Advanced English
- Possess a very high degree of technical proficiency, excellent problem-solving skills, and analytical ability.
- Good communication skills and the ability to deal effectively with customers are necessary.
- Ability to work on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.
Work From Home: Not availableTravel Percentage: 20%
