Senior Pm Manager

The FastTrack team is looking for Modern Work Architects (MWAs) that specialize in helping enterprise customers deploy the Microsoft 365 suite aligned by three Modern Work solution areas: (1) Secure Remote Work to improve productivity (2) Security and Compliance and (3) Modern Management. In partnership with the Microsoft field sales and services teams (STU, ATU, M&O, Services), this role helps customers transform their business and IT environments through adoption and usage of Microsoft 365.

The successful candidate will engage and develop deep relationships with select Microsoft enterprise customers?to ensure they get the full value of their Microsoft 365 investment. As a trusted technical advisor, the MWA will provide technical deployment guidance and best practices, design their migration and upgrade plans, overcome hesitancy and delay and gain commitment from the customer to move forward with those plans. They will then ensure FastTrack scale resources and Partners deliver that plan with the customer and resolve any escalations or delays. They will be the FastTrack point of contact for their assigned Sales Area coordinating FastTrack resources with the field, ensuring FastTrack readiness, and providing a central escalation point for their Area. They will with work in close partnership with the Area manager to direct the day to day work of other Architects on the team including account ownership, planning and forecasting, prioritizing actions, reviewing progress, generating reports, managing escalations, capturing impact and coaching.

The MWA serves as the chief deployment coordinator, demonstrating both technical and project governance capabilities. The MWA identifies customer deployment, revenue and transformation opportunities through consistently evaluating the customer environment, engaging with customer business and technical leaders, coordinating with the customer account teams, and delivering briefings on relevant technical solutions and strategies.