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Service Desk Coordinator - Argentina

Service Desk Coordinator - Argentina
Empresa:

Jones Lang Lasalle


Detalles de la oferta

JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual fee revenue of $4.7 billion and gross revenue of $5.4 billion, JLL has more than 230 corporate offices, operates in 80 countries and has a global workforce of approximately 58,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 3.4 billion square feet, or 316 million square meters, and completed $118 billion in sales, acquisitions and finance transactions in 2014. Its investment management business, LaSalle Investment Management, has $53.6 billion of real estate assets under management. JLL is the brand name of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.

POSITION OBJECTIVE:
This position is responsible for managing the Service Response Desk or customer service Call Center for the Client properties, including: directing and coordinating customer service activities, providing reports and analysis of service activities, and establishing Key Performance Indicators pertaining to the Help Desk.

DUTIES AND RESPONSIBILITIES:
·Manages the staffing and operation of the Service Desk.

·Responsible for receiving, assigning, tracking, monitoring and reporting status of all maintenance, repair, modification and project work/service requests generated.

·Initiates documents to authorize approval of service requests.

·Responsible for operating and maintaining the BOM module in the management system (REALM) database.

·Reports initial and follow-up status of every work/service requests.

·Responsible for collecting and maintaining work document files and data for the development of reports to evaluate responsiveness, cost effectiveness and efficiency of resource allocation.

·Manages the collection and reporting of historical and statistical performance data.

·Responsible for daily system backup and file saving operations, maintaining current systems operations manual, training of staff and initiation of changes and revisions as necessary.

·Answers telephone/virtual tech, and receives, assigns, tracks, monitors, and reports on status of all maintenance, repair, modification, and project work/service request generated.

·Prioritizes and dispatches customer service requests to appropriate department or vendor for action.

·Communicates to customer the expected response time to their request.

·Generates reports from the REMS as requested.

·Responsible for review of open work/service requests and follow-up with appropriate team member to obtain timely and accurate closeout.

·Responsible for closure of completed work/service requests inputting the associated costs into each order into the system.

·Maintain work document files and data for the development of reports.

·Provides backup to Facility Management administrative staff as necessary.

·Assist with other duties as needed

REQUIREMENTS:
·Business administration student or similar.

·One year of experience on similar roles of help desk or ticket management

·Attitude, interpersonal relationships, skills for control of remote service providers.

·Availability to work out of hours.

·Team working

·Coordination and adress to customer service, organized.

·Computer skills with emphasis in MicroSoft Office and Outlook; requires the ability to organize nd analyze data

·Reports presentation and analysis of service activities.

·Establishment of key performance indicators regarding service.

·Multitasking capabilities.
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.

Ciudad: capital federal


Fuente: Bumeran

Requisitos

Service Desk Coordinator - Argentina
Empresa:

Jones Lang Lasalle


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