Service Desk Supervisor

Thanks for your interest in working at Cognizant. Below you will find the description for this job opportunity
Position Title: Service Desk Supervisor
Tasks
- Day to Day operations, Service Level and people management
- Organize team huddles and work towards keeping the team motivation at a higher level
- Assign routine tasks to the team
- Prepare consolidated weekly / monthly reports
- Prepare client status reports and participate in Client reviews
- Identify and mitigate RISKS
- Metrics Collection & Analysis
- Program Management
- Participate in Review meeting, identify improvement Plans and track it till closure
Requirements
- A or BS Degree in IT or Tech related field or equivalent experience
- Good communication skills and customer management experience
- Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
- ITIL, 6Sigma, Lean certifications (desirable)
- Exposure on ticketing Tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point, etc.
- Prior experience in leading an IT Help Desk project with a team size of 8- 10 team members
- Advanced Portuguese
Location: Almagro, CABA
Shift: Monday thru Friday
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
May 29 2019
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at
www.cognizant.com
or follow us on Twitter:
Cognizant.