Shopify Support Developer (Junior/Middle) Id32267

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch.
We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.
If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed!
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WHAT YOU WILL DOProvide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;Conduct incident analysis, postmortems, and document resolutions for continuous improvement;Engage with Product Management and business partners on system capability, design, and solutions;Work with Development to ensure technical requirements, best practices, performance, and security;Support Project Management with effort estimates, planning, and removing technical roadblocks;Develop key system components, identify reusable modules, and optimize delivery time;Research platform capabilities and opportunities for the eCommerce roadmap;Perform code analysis, develop patches, and implement new platform features;Participate in code reviews, unit testing, and technical validation of updates.MUST HAVES2+ years of Shopify development experience, with knowledge of Shopify Plus;Proficiency in core JavaScript (or a popular variant) and front-end frameworks;Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;Experience troubleshooting site issues using various tools (commercial/open-source);Strong problem-solving, analytical skills, and attention to detail;Experience with page performance optimization and secure development practices;Knowledge of front-end caching, CDNs, and request-response flow;Familiarity with ticketing systems like Jira;Strong verbal and written communication skills;Ability to work independently and collaboratively in a team;Patience, empathy, and a customer-first mindset;Continuous learning mindset and adaptability to new technologies and procedures;Upper-Intermediate English level.NICE TO HAVESPrevious experience in customer service or technical support is a plus;Salesforce Cloud experience.THE BENEFITS OF JOINING USProfessional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive.NEXT STEPS AFTER YOU APPLYThe next steps of your journey will be shared via email within a few hours.
Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process.

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