We are looking for a Support L2 or L3, responsible for maintaining the Enterprise System Management (ESM) tools that provide reactive and proactive alerts that enable unscheduled disruption to IT services to be quickly identified. In addition the role of Event Configuration Technician L2 also includes constantly training of the Infrastructure Monitoring team on the Enterprise System Management (ESM) tools. The job level of Associate is the entry level for the Event Configuration Tool Support team.
What are you going to do?
The role of Event Configuration Tool Support Technician will center on the following points
Ongoing support of the production Enterprise System Management (ESM) environment including;
o Regular configuration of the tools to reflect changes in the environment,
o Platform support of Operations Bridge Tools(Omi,Sitescope,BPM etc) etc
o Regular maintenance activities
o Support tool troubleshooting and issue resolution
o Reporting on consistency and compliance across the monitoring tools
Fine-tuning and optimization of processes to ensure efficient operations
The role requires the individual to follow any guidance given by their senior Event Configuration Technician team colleagues. This role on Assistant level mainly requires:
Build-up knowledge in one of the Enterprise System Management (ESM) tools
Build-up knowledge on the incident management process
Perform structured and well documented tasks
What do they need from you?
Good communication
Basic organizational skills
Basic project management skills
Overall knowledge of Enterprise System Management tools, and good knowledge in at least one tool
Basic programming & scripting skills
Basic knowledge of databases (MS SQL / Oracle)
Good working knowledge in Operating Systems (MS Windows, Linux, UNIX) or Networking (router, switches)
English language skills – excellent written and verbal communication
The individual on Associate level will always be supported by a senior colleague or the Lead Event Configuration Technician L2 who guides and mentor them on a day-by-day basis for tasks that need to be performed.
Flexible Hours – due to the global nature of the role it may require the individual to attend calls either early or late in the day to accommodate colleagues in different time zones.
A Degree in Computer Science or a related discipline, or equivalent work experience
Over 4 to 8 years working within Information Technology
Demonstrated knowledge in the Hosting Services or Network space
ITIL Certification is preferred but not required
Shift: Monday to Friday 9-6PM
Location: Microcentro
Benefits
Health insurance: Swiss Medical (Premium)
3 weeks of vacations after one year working at the company
2 days of home office per week after 3 months working at the company
Discounts “ASE” (nursery, glasses, etc.)
Club La Nación Premium
Discounts at universities
Discounts at gym: Megatlón 40%
15 days off for studying per year
Doctors and massages in company
Performance annual bonus
Gifts for marriage, birth/adoption of children
Pearson English
Global Network Certifications (Agile & ITIL)
Career Path
And more…
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