Location:
Ministro Pistarini Intl Apt (EZE-TRML)
Additional Locations: None
Requisition
23387
About The Job 13;
Job :
Key Responsibilities & Accountabilities
-Responsible for all aspects of stations operating in Argentina, Chile, Brazil, Uruguay and/or any other country assigned
-Oversee and provide long-term strategic direction to the airports, establishing and maintaining the highest possible standards in the areas of: safety, security, operating metrics, customer service, financial performance and competitive position all while remaining in compliance with Company regulations
-Take responsibility of executing the transformation of American Airlines culture in the region employing the new Leadership Attributes:
caring, collaboration, development, results and future
-Validate the trust by ensuring a rewarding, inclusive and supportive work environment
-Elevate American Airlines image by ensuring performance and customer service excellence through the continuous training, development and support to our GMs and team members in the region
-Manage, select and develop General Managers and field station management staff
-Hold General Managers accountable for corporate and industry compliance goals in the following areas: flight security & safety, all operating metrics, departure dependability, baggage handling performance and customer services
-Ensure field stations have the tools and resources necessary to operate effectively and efficiently
-Meet regularly with General Managers and field station team members to ensure that operations are being executed in accordance with the organizations overall goals, strategies, budget, policies and plans
-Collaborate effectively by creating an efficient communication and liaison with Sales, Accounting, Finance, Reservations, Tech Ops, Cargo, Premium Services, Security, People Department and other divisional teams and departments as necessary for the success of American Airlines goals
-Responsible in supporting government affairs in assigned countries, by establishing a workable set of controls and relationship with regulatory agencies as American Airlines representative. Ensures all organization activities and operations are carried out in compliance with local, national and applicable federal regulations and laws governing business operations
-Represent American Airlines on regional industry affairs and to negotiate and influence spending on airport related projects
-Represent his/her workgroup in its relationship with airport management, outside regulatory bodies, suppliers, competitors, other government agencies, professional organizations, and similar groups
-Collaborate with customer services teams across Latin America to continuously seek areas for improvement and to develop and implement joint procedures
-Work closely with JB and One World partners to develop and implement joint ventures to improve customer experience and operational efficiency
-Champion initiatives and diverse projects to ensure the best outcome for the Company
-Undertake any other reasonable duties consistent with the post 13;
Overview 13;
General
-Take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions. To cooperate with American Airlines as far as is necessary to enable American to comply with all relevant statutory provisions. To immediately report serious risks or concerns over safety issues
-Comply with Business Conduct Standards and work within the context of company policies & procedures
-Be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice
-Maintain and respect confidentiality at all times and to ensure adherence to the Confidentiality and Data Privacy Policies
-Actively participate in regular coaching & counselling meetings, performance reviews and development meetings with direct reports
-Undertake appropriate training as agreed with their Manager and to take responsibility for self-development
-Undertake any other duties which are consistent with the position. This job is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks
-Work in any other American Airlines location as and when necessary and if applicable to the position
-This job is subject to periodic review and it is expected the team member will contribute to the continued development of the role and work flexibly in response to the changing business needs and operational requirements 13;
Qualifications 13;
Person Specification - Essential Requirements
-Ability to develop a collaborative long term strategic vision
-Possess a positive approach to problem solving
-Strong negotiation skills
-Demonstrate sound judgment and decision making skills
-Strong analytical and financial skills
-Have a thorough understanding of and background in airport operations, inclusive of the budget process, headcount and staffing
-Excellent English communication skills - both written and oral
-Demonstrable proficiency in identifying areas for continuous improvement
-Experience of implementing procedures and ensuring consistent service delivery
-Ability to advocate and influence support for change
-Ability to build relationships with senior management across the company and internal and external customers
-Self-motivated, highly organized, capable of handling large scale projects with an enthusiastic approach to challenges
-A flexible approach to managing across sites/ locations
-Willing and able to travel frequently
-Desirable
-Business related degree or MBA (or equivalent) required
-Proven experience of working in an international environment
-Strong understanding of the international operational environment
CORE COMPETENCIES
Business Competencies:
Championing Change:
Needs to lead self and/or others to embrace, adopt and implement positive change.
Customer Focus:
Earn customer loyalty by enhancing the customers' experience and appreciating their needs.
Driving For Results:
Responsible for establishing plans to overcome obstacles in order to accomplish business strategies.
Innovation:
Responsible for challenging the status quo and using creative ways to improve business results and building a competitive advantage.
Making Sound Decisions:
Carefully evaluate information and consider alternatives and consequences when making decisions.
Safety & Compliance:
Adhere to relevant policies and regulations at all times and is responsible for building and demonstrating a commitment to safety and ensuring legal/regulatory compliance.
People Competencies:
Communication:
The post holder should leverage listening as well as oral and written communication skills to connect people, ideas and results
Development of Self & Others:
Must proactively seek out development opportunities for themselves and their team to ensure standards are maintained at all times. The post holder must have the ability to motivate others and be willing to increase own knowledge.
Leading Self & Others:
Must be able to effectively organize, and manage priorities and actions. The post holder must have the ability to provide guidance and communicate clear work expectations
Teamwork & Collaboration:
Must be able to build and maintain cooperative work relationships across functions and organizations to achieve the best results
Valuing Diversity:
Must seek diversity of thought and leverage individual differences for competitive advantage
13;
Additional Locations: None
Job Level:
Requisition
23387
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