About the teamDialpad is looking for a highly motivated and collaborative Senior Salesforce Systems Administrator with excellent analytical, problem solving and communication skills to join our Systems and Tools team. The team plays an essential role in quote creation, contract management , and all revenue data including commissions. We support the business with innovative ideas and technical expertise while working closely with our Global Sales teams, Finance, Deal Desk, Marketing and Operations departments. Your roleAs a Senior Systems Administrator at Dialpad, you'll be part of a passionate team who are responsible for supporting the Salesforce CRM platform which integrates with financial and billing systems. The team works closely with technology liaisons of various platforms to troubleshoot issues and engage on issue resolution. The Senior Systems Administrator must be an excellent communicator and have the ability to handle a high volume of requests from customers with varying technical skills. You will need to pay close attention to detail, be a strong problem solver and not afraid to chase down answers. You will work closely with the Junior Systems Administrator to help prioritize and troubleshoot for the team. The Senior Systems Administrator must be proficient at documenting new processes and understand the underlying business operations in order to support users in Salesforce and related systems, while keeping our platform running at a high scale, speed, accuracy and reliability. You will collaborate with the team to deliver valuable functionality to our internal customers.This position reports to our Director of Systems and Tools and has the opportunity to be based in our Buenos Aires Office.What you'll do Manage, troubleshoot and resolve field support ticket submission.Respond to Salesforce user requests and provide technical support. Handle all basic administrative functions including user and field maintenance, page layouts, reports and dashboards management and other routine tasks.Train, mentor and support Junior Administrators on the team.Perform data quality analysis to assist in data integrity in the system.Partner with business systems teams to ensure quality control in the system.Document and maintain procedures resolving the recurring incidents.Provide a superior customer experience in all interactions with internal and external customers.Skills you'll bring5+ years experience in a similar role at a SaaS company5+ years of Salesforce administration and maintenance experienceStrong understanding of Salesforce best practices and functionalityExperience working as a part of a sales/revenue operations teamKnowledge of sales and marketing processes and workflows Excellent problem-solving skills and the ability to troubleshoot and resolve issues in a timely mannerStrong technical, leadership and communication skills and the ability to effectively communicate and collaborate with stakeholdersProactive attitude to identify and resolve issuesSalesforce Administrator certification is a plusBuenos Aires, ArgentinaDialpad benefits and perksProfessional developmentDialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
