Students Support Director

Job Description As part of the Leadership Team within Residential Life, this position is directly responsible for providing overall strategic planning, organization, and execution for key areas including housing administration, guest services and talent management.

Develop, evaluate, and lead strategic planning and development of policies, procedures (standards of operations), changes and processes that correlate with the strategic recovery and growth of Residential Life.

Evaluate, develop and lead strategic changes for housing management software, occupancy forecasting for entire housing portfolio, policy interpretation and execution as well as business strategies including but not limited to camps and conference direction, assignment intake and process and overall products delivered. Provide leadership support, direction and approval for guest services, including but not limited to staffing, philosophies, procedures. This includes conference housing, desk operations and door access.

Provide leadership direction for training, recruitment and development for Residential Life student and professional staff. Ensure required trainings, protocols and expectations are established, reviewed and realized.

Evaluate operations and units’ capability in terms of adequate staffing to ensure that customer service, safety and other standards can be met, as well as the ongoing availability of vital services. Approve leave requests and vacation schedules for direct reports.

Lead, mentor, and manage in a positive and professional manner to promote high morale, productivity, and job satisfaction, while encouraging an educational work environment. Develop competent and motivated employees through direct or indirect training, effective supervision, and performance management, including providing continual feedback and conducting performance reviews, recommending wage and salary changes and/or promotions or transfers, delegating authority, and taking necessary corrective and disciplinary actions.