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Job Category
Intern
Job Details
The ideal Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.
Responsibilities
Deliver 1:1 & 1:M Success Programs
Action Best Practice Insight
Product Education
Technical Advice
Adoption Guidance
Accelerate Feature Adoption
Drive Guided Success Engagements
Support Success Teams
Preferred Qualifications & Skills
Proven ability to manage time and prioritize activities while performing effectively under pressure
Working knowledge of core business processes (Sales, Marketing, Service, Support)
Understanding of project management methodologies, business analysis, change management, user adoption, release management, and governance
Working knowledge of the overall Salesforce platform suite and applications
Proven success leading customer-facing presentations and engagements
Able to handle objections, prioritize customer issues and collaborate with manager and colleagues to effectively drive resolution.
Fluent Portuguese.
Leadership Qualities
COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite
LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
PASSION: Passionate about Customer Success and is a great listener
OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart
TRUST: Ability to earn the trust of the customer and lives the company?s core values
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