Supervisor, General Administrative Assistant

DescriptionThe Supervisor, General Admin Services (GAS) will oversee day-to-day administration and workflow management of GAS Administrative Assistants.
In addition to fulfilling admin requests from attorneys, timekeepers, and professional business services, this role works closely with the GAS Manager to develop productivity and process improvements within the GAS team and promote learning and development for the team's proficiency and professional growth.
Responsibilities: Supervise workflow and training of administrative assistants, overseeing all aspects of staff performance and attendanceDetermine optimal staffing requirements and utilization, monitoring workloadsAssist with recruiting and hiring, orientation, training, and integration of new hiresRoutinely assess performance and give regular/timely feedback; assist with performance development plans as necessaryManage the annual performance evaluation and compensation processes in collaboration with the GAS ManagerHelp advance employee relations and career developmentProvide counselling and conflict resolution when appropriate and escalate to the GAS Manager and/or human resources as necessaryDrive a high-performance culture that is positive, client-focused, and team-orientedCollaborate with the GAS Manager in facilitating meetings, including scheduling and taking minutesFulfill admin requests from attorneys, timekeepers, and professional business servicesOther duties/responsibilities as assignedSkills and Experience: A bachelor's degree is requiredStrong relevant experience with office administration skills, preferably in a law firm, BPO, or professional services environmentWell-developed organization, communication, and interpersonal skills, with a proven ability to lead, motivate, and mentor staff, inclusive of diligently addressing performance concerns and working in a collaborative environmentOrganized, detail-oriented individual with strong project management skills, and the ability to work on multiple tasks with competing deadlinesHigh level of discretion, diplomacy, and a commitment to maintaining the highest level of confidentialityProficient with MS Office suite of products, experience with other legal industry-specific software a plus
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