Support Engineer

Description We’re looking for a technically savvy rock star who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer’s R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development.

Responsibilities
Have a superb understanding of the market, clients, partners, and technology
Support our clients directly and work internally with R&D and product teams
Handle new feature releases
Maintain our client Knowledge Base
Provide product feedbacks and insights to the business and R&D teams
Minimum Qualifications
At least 2 years of experience with Tier 2-3 technical support / QA
Product management sense/familiarity
SQL querying experience
Spanish- mother tongue, Fluent in English and Portuguese
Structured and process oriented
Preferred Qualifications
Web / mobile marketing and digital advertising experience
Mobile development / testing (iOS, Android) experience
Being introduced by an AppsFlyer team member