Support Engineer - Argentina

Description ----------- We're looking for a technically savvy rock star who understands the importance of customer-oriented and responsive support services. We believe that we're successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer's R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development.

Responsibilities

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- Have a superb understanding of the market, clients, partners, and technology
- Support our clients directly and work internally with R&D and product teams
- Handle new feature releases
- Maintain our client Knowledge Base
- Provide product feedbacks and insights to the business and R&D teams

Minimum Qualifications

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- At least 2 years of experience with Tier 2-3 technical support / QA
- Product management sense/familiarity
- SQL querying experience
- Spanish- mother tongue, Fluent in English
- Structured and process oriented

Preferred Qualifications

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- Web / mobile marketing and digital advertising experience
- Mobile development / testing (iOS, Android) experience
- Being introduced by an AppsFlyer team member