Support Service Desk Tech

Support Service Desk Tech
Empresa:

Globallogic


Support Service Desk Tech

Detalles de la oferta

DescriptionWe are looking for individuals who are passionate about creating a uniquely positive support experience and showing our partners and customers how much we care about them.
RequirementsDemonstrated self : starter who is willing to change quickly between roles, duties and tasks.

Portuguese: Advanced or Bilingual level.

Be able to change working hours from 12 to 21pm.

Analyse and clarify customer queries though troubleshooting and researching existing knowledgebase articles / known issues.

Strong technical knowledge and understanding of IT Security concepts, including at least one of the following: antivirus, networking or encryption technologies.

Advanced computer skills in one or more of the following: Windows Server Administration, including Domain Controllers, Active Directory, IIS and SQL, Firewalls, VPN, IP Routing, DNS, Email and Web Filtering, Linux, Mac OS.

Review cases for technical complexity and make recommendations to team members with regards escalation according to departmental best practice.

ResponsibilitiesAccept and troubleshoot technical issues presented by customers via phone call, e:mail or other channels

Create online help content (articles, community posts, etc.) to document previously unknown solutions and help a large group of customers

Actively contribute to the development of new or changed processes and procedures

Provide Team Leader or Manager feedback with regards to Technical Support procedures and policies

Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement.

We Offer
Exciting Projects:Come take your place at the forefront of digital transformation With clients across all industries and sectors, we offer an opportunity to work on market:defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment : or even abroad in one of our global centers or client facilities

Work:Life Balance:GlobalLogic prioritizes work:life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off on your birthday.

Professional Development:Our dedicated Learning and Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

Fun Perks:We want you to love where you work, which is why we cater breakfast daily and offer discounts for popular stores and restaurants
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.

Ciudad: capital federal

Salario:Competitive

Ciudad: capital federal

Salario:Competitive

Ciudad: capital federal

Salario:Competitive

Ciudad: capital federal

Salario:Competitive

Ciudad: capital federal

Salario:Competitive

Ciudad: capital federal

Salario:Competitive

Ciudad: capital federal

Ciudad: capital federal


Fuente: Tiptopjob_Xml


Área:

  • Tecnologías de la Información / Tecnologías de la Información en General

Requisitos

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