Company Description Since its launch in 2006, Veeam has been a leading provider of backup, recovery, and replication solutions. We understand the criticality of the move to the cloud, which adds complexity in not only managing and mining data but also leveraging that data for positive business value and innovation. It’s why Veeam offers exceptional visibility and control capabilities through our extensive orchestration engine, delivering virtual, physical, and cloud data management, for any application, and any data, across any cloud. It’s how we’ve grown to work with 82% of the Fortune 500 companies in 30 countries around the world. With over 350,000 customers, such as L’Oréal, PwC, Volvo and Gatwick, Veeam has become the #1 Cloud Data Management Provider sold through partners like VMWare, HPE, Cisco and Microsoft.
As a billion-dollar software company, we rely on the diverse backgrounds and ideas of our people to advance our growth and innovation and we’re passionate to develop the industry’s most inclusive and high-performing team. Through embracing transparency and trust, recognizing and developing our employees, and giving back to the communities we share, we’re also creating a Veeamazing place to work. Join Veeam, the #1 Cloud Data Management provider, today.
Job Description
Looking for a typical call center role? This isn’t it.
Sorry but we don’t do “typical.” In this highly technical support role, you won’t be taking scheduled bathroom breaks and explaining to customers how to reboot their routers.
What youwilldo is carefully examine infrastructures and environmental variables. You’ll perform detailed analyses of log files. You’ll share your deep analytical troubleshooting knowledge of tough problems, collaborating with the brilliant IT managers and administrators of Fortune 500 companies (aka: our customers). You’ll work on the edge of IT and virtualization, getting trained in what you don’t know and recognized for what you do, and you’ll help us change how the world uses data.
AtVeeam,you can expect:
No call center KPIs—the quality of your work isthekey performance indicator.
Growth—want to learn Cascading Replication, WAFL, and Block Cloning? Great! We’ll teach you. Already know what they are? Great! We’ll be a good match.
Recognition—we prefer to promote engineers internally. We can tell from your work if you want to be technically challenged.
Flexibility—we all have lives outside of work. We offer a variety of shifts to fit your life needs.
Casual dress code—We have a casual work environment and respectful dress code.
So if you’re looking for a fast-moving tech support engineer role with a team that’s outpacing the industry, you’ve just found it.
- Provide technical support and troubleshooting for Veeam Softwareclients via telephone, email, and web conferencing.
- Proactively stay up to date with all the latest technologies concerning Veeam products and the underlying technologies.
- Research and troubleshoot customer problems and inquiries.
- Update and work assigned cases in a timely manner.
- Maintain strong customer rapport and excellent, timely communication.
- Contribute to documentation to build Veeamknowledge base.
Qualifications
- Portuguese-English a MUST
- Creativity and perseverance for solving problems.
- Proven track record of high customer satisfaction ratings in customer or technical service role.
- Strong written and oral communication skills.
- Collaborative work environment for team success.
- Encouragement during stressful times for yourself and to peers.
- Good understanding of Windows OS and/or Linux troubleshooting.
- Good understanding of the TCP/IP stack protocols.
- Excellent understanding of the OSI model.
- IT administration experience in a Windows or Linux environment desired.
- VMware, Microsoft, or Nutanix technology experience desired.
- 1 or more years of technical troubleshooting experience in a role where problem resolution skills were required
- Associate degree preferred
Additional Information
Veeam Software is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. Veeam promotes affirmative action for minorities, women, disabled persons and veterans. Veeam also maintains a drug-free workplace.All your information will be kept confidential according to EEO guidelines
