Responsible for managing Pharmacy Chain Account Reps, Trade Mkt Mgr.
and Retail Account Mgr.
through inspiring team leadership.
- Reports to the Commercial Director and is part of the Commercial LT.
- Responsible for taking a holistic view of partnerships with prioritized wholesalers/systems to collaborate on initiatives that will meet the health needs of patients served.
- Responsible for managing Retail Direct Sales (mainly Farmacity) and third party sales (Disprofarma).
- Plays a critical role in managing all Retail GTM Model.
- RCL mindsets guided by customer centricity and collaboration, interacting with account management, Therapeutic Areas, PHI, Innovation, GTM360 and patients teams in order to ensure the achievement of goals.
POSITION RESPONSIBILITIESIdentify the main customers and support the team in mapping decision makers and detecting the influence network.Understand Key Wholesalers'/Pharmacy Chain needs, challenges and priorities.Lead the building of a long-term, consultative relationship with the wholesalers/Pharmacy Chains system's senior team of executives to become the trusted business adviser.Have a clear short/medium/long term view of Pfizer's business, in line with Pfizer's TAs.Ensure customer support by engaging with customers through both in-person and virtual interactions.Responsible for leading the identification of areas of joint interest that support a legitimate unmet patient need.Through the partnership with the necessary cross-functional teams of Pfizer, lead/promote the development of a strategic and holistic plan for the wholesalers/Pharmacy Chains, in a model of co-creation with the clients, that guarantees the generation of innovative solutions in line with the priorities of the wholesalers and that meet primary health care to support a legitimate unmet patient need.Develop a consistent strategic workflow to be implemented by the customer facing team and aligned with the plans of the therapeutic areas and in accordance with Pfizer's objectives.Ensure the execution of strategic plans by Territory and by Account in order to achieve the coverage of patients established for each of these.Keep the team motivated, oriented and well trained, establishing an open communication channel.Allocation of resources consistently in line with the rank of priority accounts and their productivity profile.Monitoring performance indicators, ensuring and suggesting corrective measures, whenever required.Disseminating compliance rules and making sure they are effectively applied.Proactively engage Subject Matters Expert (SMEs) at Pfizer (e.g.
Medical) and share materials and resources to serve an identified need based on local law and regulations.Facilitating meetings and navigating content/materials, as well as guiding and/or monitoring information access controls will likely be necessary to ensure proper communications.RequirementsMinimum 5 years of experience in pharmaceutical industry with emphasis on marketing and sales.
3 years in similar positions.Education: Bachelor's degree required; advanced degree preferred (MBA).English and Spanish fluency required.Ability to establish and leverage high-level external contacts and networks with key commercial customers.Proven ability to communicate clearly and appropriately based on audience.Established track record of collaboration, innovation, and coalition building in complex environments, with an ability to manage multiple projects simultaneously.Well organized, highly motivated, creative and analytical with regards to problem solving.Must be able to work under pressure, independently and in a team environment, and with all levels of the organization and key external stakeholders.Ability to navigate a matrix organization.Accountability for Decision-Making.
We expect leaders to make timely business decisions that effectively address the legitimate needs of patients and stakeholders while advancing business objectives.
When making decisions, leaders must ensure that risks have been considered and mitigated.
When teams engage in activities with potential risk, leaders must provide effective oversight.
This means they must be inquisitive and ask for updates, data and insights on execution and revisit the activity if risks are not appropriately managed or if the rationale supporting the activity no longer holds.
When necessary, leaders must role model the ability to modify a business approach to address risks and must demonstrate the Courage to decline an opportunity if it is not appropriate or the risks outweigh the legitimate benefits.
Embraces integrity as an enabler of innovation and bold action.
Leaders must act with integrity to advance innovation and demonstrate that bold action is predicated on ethical leadership and values-based decision-making.
This includes the ability to identify and manage risks associated with innovative ways of working and make impactful decisions, even under challenges.
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