Vsd/Vfd Field Service Engineer/Als Technical Support Engineer

VSD/VFD Field Service Engineer/ALS Technical Support EngineerDirect message the job poster from Triol Corporation
HR Team Lead - Looking for BDM in Jakarta | APAC | Artificial Lift Systems | Oil&Gas | Triol Corporation |Full Job Description The Export sales department is responsible for supporting the sales of power electronics equipment for oil&gas and industrial markets.
Customers are typically oil-service companies, OEMs, EPSs, and dealers in industrial markets.
The equipment we develop, manufacture, and service are primarily low- and medium-voltage drives, downhole sensors, and linear ESP.
This job involves working remotely from Argentina, requires good self-organization and punctuality, and business trips across Argentina, Ecuador, Peru, and other LATAM countries in case of need.
We are looking for a specialist with a good level of knowledge in the field of electrics, electronics, and mechanics, who knows the principles of operation of low, medium, and high voltage equipment, submersible pumps, and liner pumps, and has skills in setting up this equipment.
This person must have both a technical background, document and customer service skills, and good sales and organizational skills.
Technical support engineer is responsible for providing uninterrupted service of products in the region of location, equipment commissioning, repair, and maintenance services.
Perform business trips in the region of the base.Carry out commissioning of new equipment at the Customer's facilities.Support Equipment Pilot Operations (pilot tests), ensuring that assigned pilot tests timelines and goals are met for all company products.Provide pre-project inspection of customer's facilities, in preparation for the first implementation of new products (for the market - General Industry).Perform out repairs of equipment.
Maintain records and planning of spare parts for timely uninterrupted product service in the region.Receive equipment from the manufacturer's plant, arrange delivery to the customer's facilities, and control the accuracy of order paperwork.Consult the Customer's representatives on service maintenance and operation of the equipment.
Receive incoming requests from customers for paid services.
Conduct customer satisfaction surveys on delivered and operated equipment.Support sales of spare parts and technical solutions for local customersCollect and identify information on technical problems of the customer, to formulate proposals to improve the performance of the equipment in operation, and technical process of customers.Participate in commission investigations of equipment failures at the Customer's or third party's premises.Participate in the implementation of corrective and preventive actions developed to improve the quality of equipment delivered to Customers.Keep daily reports on completed work in CRM Bitrix24.Job Specifications Bachelor's degree in electrical engineering, power electronics/ or two-year technical degree with an additional 3 years of relevant experience.
Certificates and diplomas confirm the verification of knowledge in the main profession.Experience in maintenance and operation of converter equipment, for 3 years and more (frequency converters, VSD).Experience with Triol VSD/VFD is preferred.
Experience in Artificial Lift Operations is required.Possession of complex measuring instruments (oscilloscope, megohmmeter, network analyzer, etc.
).Skills in the organization of commissioning works, in repairing and restoring VSD/VFDs.
Computer proficiency is required.Previous Customer-facing experience preferred.Required skills in Google Docs, Excel tables, PowerPoint presentations, etc.Technical English- B2 or above.Valid international passport, B-category driver's license.Electrical safety certificate above 1000 V, certificate permitting work on offshore platforms is welcome.Readiness for business trips up to 1 month.
Willingness to travel within Argentina.The possibility of business trips to Europe, Ecuador, Peru, and other LATAM countries is an obligatory requirement.Ability to lift up to 60 poundsMaintain effective working relationships with other employees and customers in the region.Able to understand and follow routine verbal and written instructionsWorking Conditions Able to work a flexible schedule, work long hours and/or irregular hours, travel on-call with short notice, and, from time to time, work in extreme weather conditions.
Pass a background check, physical examination, and drug screen
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
About Us Triol is an international manufacturer of high-tech and innovative equipment: low-voltage and medium-voltage frequency converters, submersible equipment control stations, telemetry systems and unique oil production installations.
We have been working in the power electronics market for almost 30 years, performing a full cycle of work - from the development and production of equipment to sales and implementation at the Customer.
Our production sites and representative offices are located in Ukraine, Poland, USA, Latin America, and the Middle East.
We have more than 600 implementations of our products in Europe, USA, Canada, Latin America, Asia, Ukraine, Africa, and China.
More than 500 highly qualified professionals work on the creation of our unique products.
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Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesAppliances, Electrical, and Electronics ManufacturingReferrals increase your chances of interviewing at Triol Corporation by 2x
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