Description Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Internal Firm Services - OtherManagement LevelSenior AssociateJob Description & SummaryA career in PwC's One Firm Risk Organization (OFRO) provides the opportunity to develop, interpret, inform and monitor areas of risk management which includes: internal and external risk management policies, contracting, independence, quality, compliance and related technology. OFRO supports PwC's market facing activities by enabling client engagement teams to more effectively assess and manage risks in order to facilitate the profitable delivery of our products and services.Our Quality Risk Management team is a consultative team that includes client service facing risk management professionals and those who focus on risk management for internal teams. Our risk management professionals perform consultations and provide approvals (as required by risk management policies) related to client and engagement acceptance, support teams during the engagement delivery process, focus on troublesome practice matters and work to manage risk associated with firm and public communications.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities and coach to help deliver results.Develop new ideas and propose innovative solutions to problems.Use a broad range of tools and techniques to extract insights from from current trends in business area.Review your work and that of others for quality, accuracy and relevance.Share relevant thought leadership.Use straightforward communication, in a structured way, when influencing others.Able to read situations and modify behavior to build quality, diverse relationships.Uphold the firm's code of ethics and business conduct.Preferred Knowledge/Skills: Demonstrates thorough level of abilities and proven record of success in the following areas:Learning and engaging with new business processes and systems to support and enhance the experience of the customer/business user community;Understanding and possessing prior experience with system implementation support, specifically around testing, training and issue management;Ability to review business requirements/specifications and configure system accordingly Applying independent knowledge of the business environment and judgement to review and produce appropriate system training/educational materials and communications;Communicating effectively (both verbal and written) by describing/explaining an issue and identifying a potential solution to both team/program leads and the user;Utilizing project management skills demonstrated through prioritizing and taking ownership for completion of tasks in an environment with competing priorities and multiple projects;Developing self and others through coaching, contributing to team success, continuously learning and sharing knowledge through training and upskilling with others;Building and sustaining relationships at all levels by working directly with stakeholders in different lines of service;Enabling the successful onboarding of teams to a new global application;Developing an understanding of the associated business process and policies that support the new system;Gaining knowledge of the client and engagement lifecycle process (from contact to code);Participating in the initial and ongoing (due to bug fixes/upgrades) user acceptance testing of the new system and providing clear, specific and instructive feedback to the system project team/lead;Reviewing global training material with a user lens to determine if there are any supplemental training materials/solutions required;Creating and maintaining all the related content for the business process/system in a central location;Working with the US Help Desk Operations teams to train Level 1 support;Developing detailed training and knowledge base documents and identifying new ideas for how to educate and engage the end user; Processing support/issues requests effectively and efficiently and identifying potential root cause/work around solutions for the end user;Identifying and logging system defects to be resolved by the global development team, understanding when to escalate based on severity; and,Generating reporting and associated details to support team leaders oversight/management functions.Experience in system configuration, testingNice to have: PowerBi, Java, SalesforceAdvanced English oral and written is mandatoryDetail oriented and ability to learnUnderstand the importance of have a correct information management Knowledge of Information Security and Data Protection Correct Information Security ManagementTodos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad ; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization.Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)EnglishTravel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End Date
