Job Title: Account Executive
Position type: Permanent
Location: Buenos Aires - AR (Main Location) – (Hybrid 2-3 days a week in office)
Secondary Location Montevideo - Uruguay
Job ID: R19617
Job family: Sales & Account Management
About Your Business Area/Department:
At Amadeus we work in a pleasant and dynamic environment, where we interact with the different departments of the company. Also, we are 100% focused on our clients' needs and company objectives. In the Travel Sellers area working with medium, strategic, and high potential travel agencies, we focus on driving business growth through effective selling strategies, as well as maintaining strong relationships with our valued customers.
Summary of the role:
Manage the commercial relationship of existing and potential customers within an assigned territory or a group of accounts, in cooperation with the areas like Pre-Sales, Customer Success Management and other teams along Amadeus to maintain a high standard of customer satisfaction and profitability. Identify new business opportunities based on Amadeus values and Amadeus commercial policies to contribute to sustaining and growing Amadeus market share and revenues getting long-term success with the customers.
In this role you'll:
Retain and grow existing market shares and revenues: Identify specific requirements and expectations for existing clientsFollow-up with Customer Experience and ensure that customer satisfaction is increasedIdentify new opportunities and propose solutions to improve customer profitability/efficiency. Develop customized account and account development plans (ADP) for each client and update CRM with all opportunities related to customersDevelop Amadeus share of wallet for customers in the portfolio to increase Amadeus market shareManage all commercial matters related to accounts: Execute & process the operational requests received from customerEnsure that customers use Amadeus technology in the best way & that established performance, productivity & service metrics are achievedCascade the information of new product & solution releases to customers in a timely mannerAnticipate information and new market regulation/trends/issues for the customer.Work with IT Sales/ITAM or Customer Solutions to retain and grow IT portfolioOrganize regular business reviews for follow-up purposes and deep-dive sessions on specific itemsWork closely with Commercial Operations to get business cases approved for renewal and development of market share
About the ideal candidate:
At least 3 years of relevant experience in technology or travel industry with 2 years in a customer fronting role (such as project management, sales, customer success or business development) with management responsibility for multi-million dollar revenues.Education University degree in Business Administration, Information Technology, Computer Science, Tourism, Engineering or equivalent IT related work experienceKnowledge, Skills and abilities: Ability to communicate effectively, both verbally and in writing.Strong organizational skills with a high attention to detail.Ability to analyse objectives, considers options and plans.Proactive FocusNegotiations skills Relationship-building skillsProblem solvingAbility to communicate effectively, both verbally and in writing in English Working at Amadeus, you will find A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
About Us At Amadeus we're passionate about travel and technology and making travel simpler, smarter and smoother.
We're a diverse global team of over 18,000 professionals working together to solve the industry's toughest challenges and deliver exceptional customer experiences across 190 countries. And so can you!
Join us to add your voice to our diverse mix for better discussions, decisions and outcomes for everyone!
#J-18808-Ljbffr
