Description Are You Ready to Make It Happen at Mondelez International?Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.How you will contributeYou will: Be the single point of contact for your customer portfolioManage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfactionHelp achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customersWork with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiativesUse customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and salesWhat you will bringA desire to drive your future and accelerate your career and the following experience and knowledge:Experience in CS&L and with customersExperience in fast-moving consumer goods or consumer packaged goods companyStrong analytical and problem solving skillsSAP knowledge and expertise in MS OfficeCustomer orientation, strong influencing and communication skillsStrong focus on delivering productivities, service and KPIsTeam player, accountable, proactive thinking, flexibilityMore about this roleWhat you need to know about this position:What extra ingredients you will bring:Education / Certifications:Job specific requirements:Travel requirements:Work schedule:No Relocation support availableBusiness Unit SummaryMondelez Southern Cone represents Mondelez International operations in Argentina, Uruguay and Paraguay. We produce over 40 iconic and delicious brands with more than 400 products including Milka, Oreo, Cadbury and Tang, and local jewels like Cerealitas, Terrabusi and Clight, among others. More than 2,600 wonderful people proudly work to make our delicious snacks at two production plants in Argentina: the Pacheco Plant in Buenos Aires Province, Villa Mercedes Plant in Villa Mercedes Province and our commercial offices located in San Isidro, Buenos Aires Province.To learn more about us, visit Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job TypeRegularCustomer Collaboration (CLD)Customer Service & Logistics
