Associate Desktop Support TechnicianAbout R / GA R / GA is a global digital innovation agency specializing in digital product development, brand transformation, media, and communications for major companies.We are on a mission to help companies grow by enabling them to change, across their business, the experience they offer and the campaigns that take them to market.Our work tends to be a fusion of what we call Stories and Systems : the narrative and the design, technology and the interface working together.R / GA is a brand but it's also a collective of atypical outsiders and misfits who drive everything we do through bold creativity and bright, strategic thinking.About the role Our Systems Department plays a key role in keeping us running like a well-oiled machine. They provide IT support to our 1,200 plus employees - identifying, researching, and resolving technical issues in a fast paced and always-changing environment.Here's what you should know if you want to be an Associate Desktop Support Technician at R / GA :On any given day you might- Open and document tickets and perform basic level troubleshooting to resolve issues- Develop quality relationships with R / GA employees- Input all service requests and issues into ticketing system- Diagnose customer technical issues- Provide 24x7 page support in a rotating mannerThe Ideal Person- Works well with others and is comfortable disseminating information to the larger team- Has excellent troubleshooting skills on Windows machines- Is highly analytical and has demonstrated problem solving skills- Has strong interpersonal and communication skills- Handles stressful situations with grace and ease- Doesn't mind carrying a company issued cell phone and working one 11 : 00am-7 :00pm shift per week- Understands the need to provide 24x7x365 support for any issue impacting a client deliverableYou bring- 1-3 years' experience supporting Windows computers in a corporate WAN environment, including troubleshooting, installation, configuration, and maintenance of desktops, laptops and Operating Systems (Window XP and Windows 7).- Graduate or close to graduating in the career of Systems, Systems Engineering or purposes.- Proficiency in English (Written and Oral)- Active Directory and Exchange environment experience.- Experience with Outlook.DiversityNo matter who you are, where you're from, who you love, follow in faith, disability (or superpower), status,ethnicity or the gender you identify with (please do tell us your pronouns), you're welcome at R / GA.If you have any requests or requirements to support you throughout any interview process, please let us know.LI-Remote
