Business Development Center Representative

Mercedes-Benz of Gilbert is an independently owned and operated dealership serving the Gilbert area. With our state of the art facility and successful sales and service team we need motivated and driven individuals to join our team!
Applicants with automotive BDC experienceis a must OR a strong background in customer service. Strong telephone skills a bonus.
Hours are Mon-Fri and every other Saturday.

WHAT WE OFFER: Paid Training Benefits Promotes from within RESPONSIBILITIES: Responsible for some inbound calls and making outbound follow-up calls to recent service and sales department customers Utilize the CRM databases for communication cycles with customers Educate self on latest service & product offerings, including pricing Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers Assist withinternet email leads and internet phone leads for both sales and service departments Be available to respond to email inquiries in a professional, well-spoken manner Prepared to interact with customers via phone calls every day (similar to call center processes) Direct customers to product information resources, including those available on the internet Check email frequently and respond to inquiries immediately REQUIREMENTS: Excellent verbal and written communication skills Able to handle objections over the phone Call center experience preferred Proficient with Microsoft Word, Excel, and Outlook Time management, prioritization skills, and the ability to multi-task are required works well in a busy env Self-motivated and goal oriented Must be willing to submit to a drug screen prior to employment