We are eager to add a strategic Customer Experience Specialist to join our stellar team at CookUnity in Buenos Aires.
Growing your career as a Full Time Customer Experience Specialist is an amazing opportunity to develop productive skills.
If you are strong in people management, project management and have the right initiative for the job, then apply for the position of Customer Experience Specialist at CookUnity today! What we're looking for We are looking for a Customer Experience Specialist with experience in customer support, who wants to improve our client's experience and leave a mark on their lives.
The Role The main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making each of them feel unique and heard. You'll be part of an exciting, growing team designed to take our support to the next level.
Our operations and subscribers are growing month to month. We're launching our second kitchen in Los Angeles so new challenges are yet to come. Not one day is alike in the Customer Experience Team, and most of the time you'll be handling different cases that require time-sensitive responses. Always on and a customer-obsessed attitude are critical to achieving the best results in this role.
Note: You will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Responsibilities Handle all inbound requests from our customers and solve their issues providing an outstanding experience in every interaction Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat in a timely manner Assist clients with any and all questions and concerns regarding their subscription, product, and service overall Escalate critical cases and exceptions to CS Supervisor for proper follow up Process orders, forms, applications, and general subscription requests Develop a deep expertise in our product, key differentiators, and the value it provides to our customers Qualifications You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat. You have an outstanding level of English (oral and written) and effective communication skills You are customer centric and love helping people You are very organized, even under pressure You have a positive attitude, great people skills, supportive and your are willing to go the extra mile for a team member Your North Stars are Quality and Empathy If you have knowledge of nutritional information and fine dining, we would love to speak with you! Benefits Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!
Work remotely: design the life that you want
Enjoy 15 business days of vacation each year from start date.
Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid
Compassionate Leave: 3-5 days each time the need arises
Personalized English coach
If you are required to report to work on any of the selected National Holidays (ARG) you'll be paid double your normal daily rate.
Benefits of working as a Customer Experience Specialist in Buenos Aires:
? Company offers great benefits
? Advancement opportunities
? Advantageous package
