Customer Service Representative_Leb page is loaded Customer Service Representative_Leb Apply locations Argentina - Buenos Aires time type Full time posted on Posted 30+ Days Ago job requisition id JR0002111 Main duties and responsibilities Communication with customers in written and via phone with defined SLA (response time) and quality standards Keeping records of customer´s interaction and contacts Researching required information using internal systems and resources Communication and coordination with CS Team members, internal departments, and GB offices Following-up in customer inquiries not immediately resolved Identifying and escalating priority issues Recommending process improvements Duties and responsibilities can be changed after arrangement Principal accountably Providing customers with correct and complete information Ensuring maintaining of KPIs and SLAs Ensuring the contact logging software is correctly used to allow reports and analysis Maintaining internal rules Reporting and collaboration Reporting to Customer Service Team Leader Member of the local Customer Service Team Collaboration with internal departments and GB offices Key competencies Secondary education degree or University degree (Bc/MA) Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken) Fluent knowledge of French (intermediate / upper-intermediate, both written and spoken) is an advantage PC literate with experience with MS Office Good communication skills Preferable skills and competencies Previous experience in Customer Service is an advantage (international environment is a significant advantage) Customer oriented Attention to detail and accuracy Enjoys a fast paced, ever changing environment Team player Good analytical skills, focused on problem solving Ability to handle stress Multi-tasking Experience with Salesforce is an advantage Education and qualifications Secondary education degree or University degree (Bc/MA)
Experience Previous experience in Customer Service is an advantage, but not a must. Position is suitable also for fresh graduates.
Similar Jobs (1) Customer Service Representative_Leb locations Argentina - Buenos Aires time type Full time posted on Posted 30+ Days Ago Global Blue is a strategic technology and payments partner that empowers retailers to improve their performance and shoppers to enhance their experience.
We are committed to fostering innovation that empowers retailers by improving their performance.
Over the past 40 years , Global Blue has been enhancing the shopper experience through the provision of state-the-art technology.
Since then, we have continued to innovate continuously. Today, we are a leading strategic technology and payments partner within the Tax Free Shopping , Payment and RetailTech ecosystems .
