As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are:
Develop & optimize cold email campaigns that drive resultsBuild strong long term relationships with clientsManage projects to make sure everything is done timely
Responsibilities
Develop outreach strategy with clientsDevelop cold email scriptsCreate targeted lead listsCreate & manage outreach campaignsReview client KPI's & optimize based on resultsManage email deliverability & identify errorsEscalate requests to clients & brainstorm with client to address themCommunicate with clients about campaign resultsReport internally & externally on campaign resultsManage client projects to make sure they are done on timeKeep project management & client Google Drive is up to dateAd-hoc projects
Tasks
Daily
Creating lead list & script strategiesCreating and uploading campaignsAnswering client questions via Slack & EmailUpdating project statuses in our internal systemsProactively updating and reaching out to clientsOptimizing campaigns & reporting data internallyOnboarding calls with new clientsClient strategy and check-in calls
Weekly
Send weekly reports to clientsSet weekly initiatives / projects for the following week
Requirements
Understanding of B2B salesResourceful & adaptable mindsetNative level English speaking & written skillsReliable internet and quiet office spaceTech setup for remote work (webcam, microphone)Experience with Google Workspace (Google Drive, Google Docs, Google Sheets)Available from 8am to 4pm Eastern Time, Monday-Friday
Bonus Experience
Experience with any of the following toolsSmartlead.aiInstantly.aiClay.comApollo.ioAirtableProven experience of creating cold email campaigns that drive resultsExperience as an entrepreneur or working in a startup/fast paced environment
Benefits
Position: Customer Success Manager
Working Hours: Monday - Friday, 8 AM to 4 PM EST
Salary Range: $1500 - $3000 USD
Payment Frequency: Monthly
Type of Contract: Independent Contractor
Only CVs in English will be considered to participate in the process.
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