Experienced Service Advisor

Mercedes-Benz of New Rochelleis in need of a Service Advisor.If you are an experienced service advisor working in a fast-paced dealership and are looking for a to make your move to a luxury dealership, this may be your opportunity.Our store offers the latest in service drive technology.Are you up for a challenge?Our management staff will support you all the way!
WHAT WE OFFER: Medical, dental, visionWellness programSupportive managerial staffLatest tools and technology401KPaid Time OffTraining – process, product and customer serviceCommunity involvementCareer growthRESPONSIBILITIES: Serve as liaison between techs and customersGreet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend needed maintenance base on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up time and preferred method – phone call, text or e-mailMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersREQUIREMENTS: Proven and verifiable record of achieving exceptional Customer SatisfactionPast experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a mustHigh energy level, and warm friendly personalityStay current with product and CSI trainingA desire for a long term career with a growing organizationPersonal and professional integrityADP, as well as some in-lane tablet experience a plusJob Type: Full-time
Pay: $70,000.00 - $150,000.00 per year
As our ideal candidates are technologically adept, we only accept online applications. Please apply below!
ABOUT US Pepe Auto Group believes our success is attributed to our employees. Family-owned since 1968, we have continued to grow our business and culture while holding true to our values of honesty, integrity, and professionalism.
At Pepe Auto Group, you can expect to work with the best. Our collaborative nature and mentorship capabilities has created a team of respectful and driven professionals. We believe in empowering our employees, which results in exceptional customer service. Our team of dedicated individuals encourages success amongst each of our members. We invest in our employees and promote from within often.

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