Finance Operations - Service Delivery Accounts Receivable/Contact To Cash Team Lead [US Client] page is loaded Finance Operations - Service Delivery Accounts Receivable/Contact To Cash Team Lead [US Client] Apply locations AAC Olivos AAC Azara CABA time type Full time posted on Posted 4 Days Ago job requisition id 524062WD Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
Senior AssociateJob Description & Summary
A career in Finance, within Internal Firm Services, will provide you with the opportunity to help PwC in all aspects of our Finance internal function including financial planning and reporting, data analysis, and assisting leadership with overall strategy. You'll focus on recording and analysing financial transactions, paying and receiving invoices, maintaining financial statement ledger accounts, and preparing analysis and reconciliations of bills to detect fraud.
Our Finance Operations team manages PwC's financial risk through financial planning and reporting, data analysis, and tactical consulting. As a part of our team, you'll assist us with budgeting, reporting, business operations, domestic and international accounting operations, and finance strategy.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.
As a Service Delivery Contact to Cash/AR Lead, you will be responsible for supervising and managing the C2C/AR team and working collaboratively with the Service Delivery Manager to execute successful delivery of C2C/AR functions. You will oversee the team that manages collections and accounts receivable
processes, ensure timely and effective collection of outstanding receivables, handle escalated or complex collection cases, manage relationships and handling inquiries and discrepancies amongst other responsibilities.
To support the team and the Service Delivery Manager, you will need to demonstrate thorough abilities and/or a proven record of success in understanding financial transaction flow and impacts to operations, as well as process redesign resulting in significant business improvement and customer satisfaction, including the following areas:
• Connecting between Segment Finance, engagement teams, and collection functions, helping to resolve inquiries around cash applications;
• Managing and identifying areas of opportunities for process improvements, focusing on projects designed to drive efficiency, consistency, and quality within AP operations;
• Liaising with client service account teams around billing and collection inquiries, as well as understanding and use of 3rd Party Payer process;
• Serving as a point of contact for Segment Finance teams to elevate AP operational issues;
• Providing data analysis and recommendation for resolution of foreign accounts receivable and payable balances, providing account teams with follow-up on disputed or overdue invoices;
• Showcasing familiarity with service offerings within myEngage and Phoenix platforms;
• Analyzing and identifying areas within A/R and WIP aging that require attention;
• Understanding of Firmwide business intelligence resources such as Alteryx, ThoughtSpot, PowerBI, and other visualization tools;
• Participating in select projects designed to support internal stakeholders that demonstrate analytical / creative thinking and individual initiative;
• Leveraging creative problem-solving skills, as well as prioritizing and handling multiple tasks;
• Contributing to a positive working environment by building relationships with team members;
• Exhibiting abilities to self-motivate and take responsibility for personal growth and development;
• Demonstrating curiosity in developing insights and recommendations;
• Demonstrating the ability to work and problem solve independently;
• Utilizing problem-solving skills and communicating effectively in written and verbal formats to various audiences; and,
• Contributing to the development of your own and team's technical acumen
- Understand the importance of have a correct information management
- Knowledge of Information Security and Data Protection
- Correct Information Security Management
Preferred Knowledge/Skills: - Education: Preferable bachelor degree in Finance, Accounting, Business & Analytics.
- Experience: strong operational background in AR (Account Receivable) acquired within a Service Delivery Center or with international exposure. Data Analytics and KPIs management. Leadership experience. Process improvement.
- Digital tools : As mandatory SAP, PowerBI or Alterix intermediate & advanced Excel. Nice to have: ThoughtSpot, Myengage & Phoenix platforms.
- English: fluent both oral & written (mandatory).
- Soft skills: leadership, multitask, creative problem solving, client oriented, detailed, self-confident, communicative (different teams and levels), analytical & technical acumen.
Todos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad ; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.
All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified)
EnglishTravel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date About Us You know us. We want to know you.
Your career is just that; yours. You choose it. You live it. You make it happen.To get the best from it, you need the best opportunities. That's why opportunities are at the heart of a career with us. Opportunities for you to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.
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